Graduate Technical Support Advisor

Vibe Recruit; Witney; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Vibe Recruit is seeking a Graduate Technical Support Advisor for a specialist equipment manufacturer with UK HQ in Oxfordshire. You will support Sales Engineers, Product/Project Managers, Internal Sales Coordinators, Customers and Management with detailed product knowledge and professional communication.

The role offers hybrid working after training, a structured induction, and the chance to develop in a global business.

Qualifications

• Excellent communication and people skills.
• Experience of working in an office environment.
• Experience dealing with customers via phone and e-mail.
• Good IT skills using Excel, Word and Outlook.
• Attention to detail and high level of accuracy.

Responsibilities

• Preparing quotations to customer's specifications.
• Providing in depth technical information on company products and latest developments.
• Liaising with Engineering on projects to maintain margins and meet customer specs.
• Liaising with divisional staff on technical matters.
• Maintain a high level of service for customers' best interests.
• Keep abreast of market trends and advise management.
• Customer visits may also be required.

Skills

Communication skills

Customer-facing

Office experience

IT skills

Education

Engineering degree or HND

Job description

Graduate Technical Support Advisor

A fantastic opportunity is now available for a engineering graduate, to join a specialist equipment manufacturer, with a UK headquarters, in Oxfordshire.

The organisation is internationally established with over 11 000 employees, 50 branch offices and 500 trade and service partners world-wide.

The Technicial Support Advisor will offer support to the Sales Engineers, Product/Project Managers, Internal Sales Coordinators, Customers and Management, with detailed product knowledge.

Key Responsibilities:

• Preparing quotations to customer's specifications.
• Providing in depth technical information on company products, keeping abreast of the latest production development and communicating to all interested personnel.
• Liaising with the Engineering Department on projects to ensure that margins are maintained, and the customer specification/requirements are adhered to.
• Liaising with divisional staff on technical matters.
• Maintain a high level of service, ensuring that the customers' best interests are catered for.
• Being aware of market/project developments, industry trends and new projects and to advise these to management and division.
• Customer visits may also be required.

Requirements:

• An Engineering degree or HND
• Excellent communication and people skills
• Experience of working in an office environment.
• Experience of dealing with customers via phone and e-mail.Ability to work under own initiative.
• Good IT skills using Excel, Word and Outlook.
• Attention to detail.
• High level of accuracy.

Hours of Work:

• Monday to Friday - 37.5 hours a week.
• Hybrid working available after training period.