Technical Support

Meridian Business Support; Curbridge; Hybride; GBP 28 000 - 36 000; Plein temps

Résumé du poste

Meridian Business Support Ltd is assisting an established engineering business in Witney to recruit a Technical Support Engineer. You will deliver expert technical guidance, prepare quotations, and ensure customers receive outstanding support throughout the sales and project lifecycle.

You will work in a hybrid setup, liaising with Sales Engineers, Product and Project Managers, and customers, applying hydraulic knowledge to resolve issues while supporting profitability and timely project

Qualifications

• Experience with hydraulic accessories (accumulators, filtration, coolers, valves, manifolds).
• Strong customer service via telephone and email.
• Excellent communication and relationship-building skills.
• Proactive with attention to detail and ability to work on own initiative.
• Proficient IT skills including Excel, Word and Outlook.

Responsabilités

• Prepare detailed quotations tailored to customer specifications, including complex or bespoke requirements.
• Provide in-depth technical advice and product support across hydraulic products and solutions.
• Collaborate with Engineering to meet customer requirements while maintaining project profitability.
• Act as a technical point of contact for divisional teams, providing guidance and support.
• Build and maintain relationships with customers, delivering a high level of service.
• Coordinate with internal departments to ensure prompt responses and efficient project delivery.
• Keep up to date with industry developments, market trends and new project opportunities.
• Attend customer meetings and site visits as required.

Connaissances

Hydraulic knowledge

Customer communication

Technical support

Microsoft Excel

Relationship building

Attention to detail

Formation

HNC/HND in Mechanical Engineering

Description du poste

Technical Support Engineer

Witney, Oxfordshire

Permanent | Hybrid Working Available, Monday - Thursday: 8:30am - 5:00pm | Friday: 8:30am - 4:00pm

Are you a technically minded professional with a passion for customer support and problem-solving? We're working with an established and innovative engineering business seeking a Technical Support Engineer to join their growing team. Reporting to the Technical Support Manager, you'll play a key role in supporting Sales Engineers, Internal Sales Coordinators, Product and Project Managers, and customers. This is an excellent opportunity for someone who enjoys combining technical expertise with customer interaction and wants to work within a collaborative and supportive environment.

The Role

As a Technical Support Engineer, you will be responsible for delivering expert technical guidance, preparing quotations, and ensuring customers receive outstanding support throughout the sales and project lifecycle.

Key Responsibilities

• Prepare detailed quotations tailored to customer specifications, particularly for complex or bespoke requirements.
• Provide in-depth technical advice and product support across a range of hydraulic products and solutions.
• Collaborate with Engineering teams to ensure customer requirements are met while maintaining project profitability.
• Act as a technical point of contact for divisional teams, providing guidance and support when required.
• Build and maintain strong relationships with customers, delivering a consistently high level of service.
• Liaise with internal departments to ensure prompt responses and efficient project delivery.
• Keep up to date with industry developments, market trends, and new project opportunities, sharing insights with management and relevant teams.
• Attend customer meetings and site visits when required. Please note that additional duties may be required from time to time in line with business needs.

What We're Looking For:

Essential Skills & Experience

• Previous experience working with hydraulic accessories, including accumulators, filtration systems, coolers, electronics, valves, and manifolds.
• Strong customer service experience, with confidence communicating via telephone and email.
• Excellent communication and relationship-building skills.
• A proactive approach with strong attention to detail and the ability to work using your own initiative.
• Good IT skills, including proficiency in Microsoft Excel, Word, and Outlook.

Desirable Skills & Experience

• HNC/HND in Mechanical Engineering or equivalent industry experience.
• Previous experience in a technical sales or technical support environment.
• Experience interpreting and working with technical documentation and data.
• Familiarity with quality standards and processes.
• Strong negotiation and commercial awareness skills.
• Good hydraulic knowledge and technical aptitude.
• Ability to read and interpret hydraulic circuit diagrams.

If you're looking for a role where your technical knowledge and customer-focused approach can make a real impact, we'd love to hear from you