Technical Specialist

helm recruit; Dudley; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Employee Assistance Programme

Discounted gym membership

Regular company events and benefits

Job summary

helm recruit is seeking a Technical Specialist to bridge customers, product development, sales and operations. The role blends technical support, project coordination and customer training to ensure high standards are met across projects.

You will be the go-to expert for technical enquiries, supporting both business and consumer customers, and collaborating with internal teams to drive successful product delivery and customer satisfaction.

Qualifications

• Experience in a technical, engineering, manufacturing or product-focused environment.
• Strong communication skills, with confidence engaging customers and internal stakeholders.
• Excellent organisational, analytical and problem-solving abilities, with a proactive approach to managing priorities.
• Full UK driving licence.

Responsibilities

• Act as the primary contact for technical enquiries, providing support to both business and consumer customers.
• Deliver technical support, guidance and training across customer projects, product implementation and system solutions.
• Collaborate with Sales, Operations, Customer Support and Product teams to ensure successful project delivery and customer satisfaction.

Skills

Technical troubleshooting

Customer communication

Project coordination

Stakeholder management

Analytical thinking

Job description

We're recruiting for a growing organisation seeking a Technical Specialist to act as the bridge between customers, product development, sales, and operations. This is a varied, hands‑on role combining technical support, project coordination, product development involvement, and customer training.

The Role

As Technical Specialist, you will be the go-to expert for technical enquiries, supporting both business and consumer customers while helping ensure projects are delivered successfully and to high technical standards. You will work closely with internal teams and customers to provide guidance, resolve issues, and support the development of innovative products and solutions.

Key Responsibilities

• Act as the primary contact for technical enquiries, providing support to both business and consumer customers.
• Deliver technical support, guidance and training across customer projects, product implementation and system solutions.
• Support product development and innovation by identifying opportunities through customer feedback, market trends and technical insight.
• Collaborate with Sales, Operations, Customer Support and Product teams to ensure successful project delivery and customer satisfaction.

About You

We're looking for a technically minded individual who enjoys solving problems, building relationships and working across multiple projects.

You will ideally have:

• Experience in a technical, engineering, manufacturing or product-focused environment.
• Strong communication skills, with confidence engaging customers and internal stakeholders.
• Excellent organisational, analytical and problem-solving abilities, with a proactive approach to managing priorities.
• Commercial awareness, the ability to work collaboratively across teams, and a full UK driving licence.
• Up to £35,000 salary
• Employee Assistance Programme
• Discounted gym membership
• Regular company events and benefits package

This is an excellent opportunity for someone who enjoys combining technical expertise, customer engagement and project coordination within a growing business environment.