Technical Software Support Engineer - Graduate Considered

RedTech Recruitment; England; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive remuneration and benefits package

Opportunity for career progression in Technical Support Engineering

Job summary

A leading software company in London seeks a Technical Software Support Engineer, ideal for graduates. You'll provide key customer support, ensuring swift resolution for technical issues while gaining hands-on experience with machine learning technology. The position offers training, career progression, and a competitive benefits package with a hybrid work model.

Qualifications

• Minimum of a 2.1 bachelor’s degree from an internationally renowned university.
• Commercial experience in technical support is ideal, recent graduates encouraged.
• Demonstrated care for the customer experience.

Responsibilities

• Complete training on the machine-learning platform.
• Manage customer issues from initial report through to resolution.
• Deliver an excellent customer experience throughout the resolution process.

Skills

Fluent spoken and written English

Problem-solving attitude

Ability to work autonomously

Customer experience care

Motivated self-starter

Aptitude for new technologies

Education

2.1 bachelor's degree in a STEM-related discipline

At least an A-level (or international equivalent)

Tools

Basic scripting in Python

Basic scripting in Bash

Job description

Technical Software Support Engineer - Graduate Considered

An exciting opportunity for a Graduate or experienced technical support professional to join a market-leading, disruptive software company in London as a Technical Software Support Engineer. Specialising in cutting‑edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long‑term prospects. You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands‑on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution.

Location: Central London – 3 days in office / 2 days remote

Requirements for Technical Software Support Engineer

• Minimum of a 2.1 bachelor’s degree from an internationally renowned university in a STEM related discipline, along with at least an A‑level (or international equivalent)
• Commercial experience in a technical or customer support‑type position is ideal, but recent graduates who are keen on a career in support are encouraged to apply
• Basic scripting knowledge in Python or Bash beneficial
• Demonstrated care for the customer experience
• Motivated self‑starter with a problem‑solving attitude
• Strong aptitude for picking up new technologies
• Ability to work autonomously and as part of a team
• Excellent communication skills with fluent spoken and written English
• Desire to work in a client‑facing technical role

Responsibilities for Technical Software Support Engineer

• Complete training on the machine‑learning platform to understand product intricacies
• Act as the main point of contact and liaise with customers and internal teams, predominantly the tech team
• Manage customer issues from initial report through to resolution
• Perform basic troubleshooting and escalation to the tech team when necessary
• Deliver an excellent customer experience throughout the resolution process

What this offers

• Working for an industry‑leading software company with a track record of successfully hiring and training graduates
• Opportunity to forge a career in Technical Support Engineering within a fast‑growing company
• Competitive remuneration and benefits package

Applications

If you have strong academics and would like to apply, we encourage you to submit an up‑to‑date CV. Please ensure your degree classification/GPA and your A‑level grades (or UCAS equivalent) are included on your CV. Send your CV via the relevant link.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing [e-mail].

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.