Graduate Operations Leader — Fast-Track Management

Rentokil Initial; Birmingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Bonus & commission schemes

Private Healthcare

Company pension scheme

RI Rewards discounts

Employee Assistance Programme (EAP)

Long service leave bonus

Job summary

Rentokil Initial is offering an Operations and Management Graduate Programme in Birmingham. You will start as a Service Team Leader, overseeing a team of Customer Delivery Representatives and driving KPI performance across health, safety, and route productivity.

The role includes weekly route planning, daily performance reviews, and exposure to various business areas through structured graduate development days and progression opportunities.

Qualifications

• Minimum 2.2 degree in any subject.
• Full UK driving licence or working towards it.
• Target-driven, ambitious and self-motivated.
• Comfortable working out in the field and with customers.

Responsibilities

• Manage a team of Customer Delivery Representatives and report to Service Centre Manager.
• Plan routes weekly to maximise customer-facing time and minimise driving time.
• Conduct daily debriefs with direct reports and adapt plans to meet KPIs.
• Provide customer service data to Service Centre management and support delivery of service standards.

Skills

Team leadership

Customer service

Field work

Education

2:2 degree in any subject

Job description

Rentokil Initial is offering an Operations and Management Graduate Programme in Birmingham. You will start as a Service Team Leader, overseeing a team of Customer Delivery Representatives and driving KPI performance across health, safety, and route productivity.

The role includes weekly route planning, daily performance reviews, and exposure to various business areas through structured graduate development days and progression opportunities.