Graduate IT Support Technician – Training & Growth

Optima Recruitment Limited; Fetcham; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension

Parking

Hybrid after training

22 days holiday

Job summary

Optima Recruitment Limited in Leatherhead is seeking a graduate to join the IT support team. The role offers full training and a clear progression path as you troubleshoot software/hardware and support various operating systems.

The position includes hybrid working after training, with a salary up to £26,000 rising to £27,000 after probation, plus pension, parking and 22 holidays. You’ll develop professionally while contributing to client success.

Qualifications

• Educated to Degree level or equivalent.
• Customer service experience.
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• The ability to work independently and as part of a team.
• A proactive and enthusiastic approach to work.
• Good time management skills and the ability to prioritize tasks.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Provide frontline technical support and maintenance activities, ensuring service levels are met.
• Resolve queries immediately where possible, or manage them through to resolution.
• Produce required internal and customer-facing reports and documentation.
• Prioritise, monitor progress, and escalate support issues with customers and suppliers as required.
• Assist the Operations Manager with customer support activities.
• Provide out of hours support in line with the agreed schedule.
• Develop strong relationships as a trusted advisor with key personnel in customer organisations.
• Undertake training to ensure a high level of technical knowledge is maintained.
• Communicate effectively with customers via telephone, email and in person.
• Ensure ongoing communication and information is maintained with the customer.
• Build and maintain strong client relationships.

Skills

Customer service

Communication

Attention to detail

Independent & team work

Proactive enthusiasm

Time management

Education

Degree level or equivalent

Tools

Microsoft Office

Job description

Optima Recruitment Limited in Leatherhead is seeking a graduate to join the IT support team. The role offers full training and a clear progression path as you troubleshoot software/hardware and support various operating systems.

The position includes hybrid working after training, with a salary up to £26,000 rising to £27,000 after probation, plus pension, parking and 22 holidays. You’ll develop professionally while contributing to client success.