Graduate Opportunity

Optima Recruitment Limited; Fetcham; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension

Parking

Hybrid after training

22 days holiday

Job summary

Optima Recruitment Limited in Leatherhead is seeking a graduate to join the IT support team. The role offers full training and a clear progression path as you troubleshoot software/hardware and support various operating systems.

The position includes hybrid working after training, with a salary up to £26,000 rising to £27,000 after probation, plus pension, parking and 22 holidays. You’ll develop professionally while contributing to client success.

Qualifications

• Educated to Degree level or equivalent.
• Customer service experience.
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• The ability to work independently and as part of a team.
• A proactive and enthusiastic approach to work.
• Good time management skills and the ability to prioritize tasks.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Provide frontline technical support and maintenance activities, ensuring service levels are met.
• Resolve queries immediately where possible, or manage them through to resolution.
• Produce required internal and customer-facing reports and documentation.
• Prioritise, monitor progress, and escalate support issues with customers and suppliers as required.
• Assist the Operations Manager with customer support activities.
• Provide out of hours support in line with the agreed schedule.
• Develop strong relationships as a trusted advisor with key personnel in customer organisations.
• Undertake training to ensure a high level of technical knowledge is maintained.
• Communicate effectively with customers via telephone, email and in person.
• Ensure ongoing communication and information is maintained with the customer.
• Build and maintain strong client relationships.

Skills

Customer service

Communication

Attention to detail

Independent & team work

Proactive enthusiasm

Time management

Education

Degree level or equivalent

Tools

Microsoft Office

Job description

Leatherhead Up to £26,000 rising to £27,000 after probation Pension Parking Hybrid after training 22 days holiday

Excellent opportunity, suited to a graduate looking for a professional career in IT support. Full training will be given.

This role involves troubleshooting software and hardware issues, maintaining computer networks, and providing support for various operating systems.

Duties

• Responsible for providing frontline technical support and maintenance activities, ensuring service levels are effectively maintained
• Resolve queries immediately where possible, or manage them through to resolution
• Produce required internal and customer-facing reports and documentation
• Prioritise, monitor progress, and escal support issues with customers and suppliers as required
• Assist the Operations Manager with customer support activities
• Provide out of hours support in line with the agreed schedule
• Develop strong relationships as a trusted advisor with key personnel in customer organisations
• Undertake training to ensure a high level of technical knowledge is maintained
• Communicate effectively with customers via telephone, email and in person
• Ensure ongoing communication and information is maintained with the customer
• Build and maintain strong client relationships

Qualifications

• Educated to Degree level or equivalent
• Customer service experience.
• Strong attention to detail
• Excellent communication and interpersonal skills
• The ability to work independently and as part of a team
• A proactive and enthusiastic approach to work
• Good time management skills and the ability to prioritize tasks
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training in various areas, including IT, Project Management, Cyber Security etc

As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects.