Graduate IT Support & Service Desk Analyst — Hybrid

Optima Recruitment Limited; Fetcham; Hybrid; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Pension

Parking

Hybrid after training

22 days holiday

Job summary

Optima Recruitment Limited in Leatherhead is seeking a graduate IT support trainee to join our professional team. Full training will be provided.

You will troubleshoot software and hardware, maintain networks, and support multiple operating systems while gaining exposure to IT service delivery and customer-facing roles.

This role offers hybrid working after training, pension, parking and 22 days holiday.

Qualifications

• Degree level or equivalent required.
• Customer service experience preferred.
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proactive and enthusiastic approach to work.
• Good time management and prioritisation.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Provide frontline technical support and maintenance activities.
• Resolve queries promptly or manage to resolution.
• Produce internal and customer-facing reports and documentation.
• Prioritise, monitor progress, and escalate issues with customers and suppliers.
• Assist the Operations Manager with customer support activities.
• Provide out of hours support as scheduled.
• Build strong relationships as a trusted advisor with client personnel.
• Undertake training to maintain high technical knowledge.
• Communicate effectively with customers by phone, email and in person.
• Maintain ongoing communication with the customer.
• Build and maintain strong client relationships.

Skills

Customer service experience

Attention to detail

Excellent communication

Independent and team work

Proactive and enthusiastic

Time management

Microsoft Office

Education

Degree level or equivalent

Tools

Microsoft Office

Job description

Optima Recruitment Limited in Leatherhead is seeking a graduate IT support trainee to join our professional team. Full training will be provided.

You will troubleshoot software and hardware, maintain networks, and support multiple operating systems while gaining exposure to IT service delivery and customer-facing roles.

This role offers hybrid working after training, pension, parking and 22 days holiday.