Graduate Support Analyst

Optima Recruitment; Leatherhead; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension

Parking

Hybrid after training

22 days holiday

Job summary

Optima Recruitment is seeking a graduate to start a professional IT support career in Leatherhead. Full training will be provided, with a role focusing on troubleshooting software and hardware and supporting multiple operating systems.

The position involves frontline technical support, regular reporting, and building strong client relationships, with hybrid work after training and progression opportunities. A degree and customer service experience are expected.

Qualifications

• Educated to Degree level or equivalent.
• Customer service experience.
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• The ability to work independently and as part of a team.
• A proactive and enthusiastic approach to work.
• Good time management skills and the ability to prioritize tasks.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Provide frontline technical support and maintenance activities, ensuring service levels are effectively maintained.
• Resolve queries immediately where possible, or manage them through to resolution.
• Produce required internal and customer-facing reports and documentation.
• Prioritise, monitor progress, and escalate support issues with customers and suppliers as required.
• Assist the Operations Manager with customer support activities.
• Provide out of hours support in line with the agreed schedule.
• Develop strong relationships as a trusted advisor with key personnel in customer organisations.
• Undertake training to ensure a high level of technical knowledge is maintained.
• Communicate effectively with customers via telephone, email and in person.
• Ensure ongoing communication and information is maintained with the customer.
• Build and maintain strong client relationships.]
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Skills

Customer service experience

Attention to detail

Communication skills

Interpersonal skills

Independent worker

Team player

Proactive attitude

Time management

Education

Degree level or equivalent

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

• Leatherhead
• Up to £26,000 rising to £27,000 after probation
• Pension
• Parking
• Hybrid after training
• 22 days holiday

Excellent opportunity, suited to a graduate looking for a professional career in IT support. Full training will be given.
This role involves troubleshooting software and hardware issues, maintaining computer networks, and providing support for various operating systems.

Duties

• Responsible for providing frontline technical support and maintenance activities, ensuring service levels are effectively maintained
• Resolve queries immediately where possible, or manage them through to resolution
• Produce required internal and customer-facing reports and documentation
• Prioritise, monitor progress, and escalate support issues with customers and suppliers as required
• Assist the Operations Manager with customer support activities
• Provide out of hours support in line with the agreed schedule
• Develop strong relationships as a trusted advisor with key personnel in customer organisations
• Undertake training to ensure a high level of technical knowledge is maintained
• Communicate effectively with customers via telephone, email and in person
• Ensure ongoing communication and information is maintained with the customer
• Build and maintain strong client relationships

Qualifications

• Educated to Degree level or equivalent
• Customer service experience.
• Strong attention to detail
• Excellent communication and interpersonal skills
• The ability to work independently and as part of a team
• A proactive and enthusiastic approach to work
• Good time management skills and the ability to prioritize tasks
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training in various areas, including IT, Project Management, Cyber Security etc…
As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects