Graduate Support Analyst

Optima Recruitment Limited; Fetcham; Hybrid; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Pension

Parking

Hybrid after training

22 days holiday

Job summary

Optima Recruitment Limited in Leatherhead is seeking a graduate IT support trainee to join our professional team. Full training will be provided.

You will troubleshoot software and hardware, maintain networks, and support multiple operating systems while gaining exposure to IT service delivery and customer-facing roles.

This role offers hybrid working after training, pension, parking and 22 days holiday.

Qualifications

• Degree level or equivalent required.
• Customer service experience preferred.
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proactive and enthusiastic approach to work.
• Good time management and prioritisation.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Provide frontline technical support and maintenance activities.
• Resolve queries promptly or manage to resolution.
• Produce internal and customer-facing reports and documentation.
• Prioritise, monitor progress, and escalate issues with customers and suppliers.
• Assist the Operations Manager with customer support activities.
• Provide out of hours support as scheduled.
• Build strong relationships as a trusted advisor with client personnel.
• Undertake training to maintain high technical knowledge.
• Communicate effectively with customers by phone, email and in person.
• Maintain ongoing communication with the customer.
• Build and maintain strong client relationships.

Skills

Customer service experience

Attention to detail

Excellent communication

Independent and team work

Proactive and enthusiastic

Time management

Microsoft Office

Education

Degree level or equivalent

Tools

Microsoft Office

Job description

Leatherhead Up to £26,000 rising to £27,000 after probation Pension Parking Hybrid after training 22 days holiday

Excellent opportunity, suited to a graduate looking for a professional career in IT support. Full training will be given.

This role involves troubleshooting software and hardware issues, maintaining computer networks, and providing support for various operating systems.

Duties

• Responsible for providing frontline technical support and maintenance activities, ensuring service levels are effectively maintained
• Resolve queries immediately where possible, or manage them through to resolution
• Produce required internal and customer-facing reports and documentation
• Prioritise, monitor progress, and escal support issues with customers and suppliers as required
• Assist the Operations Manager with customer support activities
• Provide out of hours support in line with the agreed schedule
• Develop strong relationships as a trusted advisor with key personnel in customer organisations
• Undertake training to ensure a high level of technical knowledge is maintained
• Communicate effectively with customers via telephone, email and in person
• Ensure ongoing communication and information is maintained with the customer
• Build and maintain strong client relationships

Qualifications

• Educated to Degree level or equivalent
• Customer service experience.
• Strong attention to detail
• Excellent communication and interpersonal skills
• The ability to work independently and as part of a team
• A proactive and enthusiastic approach to work
• Good time management skills and the ability to prioritize tasks
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training in various areas, including IT, Project Management, Cyber Security etc

As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects.