Graduate IT Support Analyst - Hybrid, Training & Growth

Oscar Technology; East Midlands; Hybride; GBP 26 000 - 27 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Funded training & certifications

Mentoring from senior engineers

Friendly team culture

25 days leave + bank holidays

Résumé du poste

Oscar Technology is seeking a Graduate IT Support Analyst to join a large UK enterprise. This hybrid role puts you on the front line of IT, handling tickets, diagnosing hardware and software issues, and helping users across multiple sites.

You'll gain a solid footing for progression into 2nd line, networking, or cloud, with mentoring from senior engineers and funded training opportunities.

The team emphasises collaboration, social events, and clear career progression in a supportive environment.

Qualifications

• Experience in IT support/helpdesk preferred.
• Ability to troubleshoot hardware/software issues.
• Excellent communication and team collaboration.

Responsabilités

• Manage and resolve IT support tickets within SLAs.
• Troubleshoot hardware/software issues for hundreds of users across multiple sites.
• Support enterprise endpoint setup, upgrades, and rollouts.
• Escalate complex issues to senior engineers.
• Maintain accurate IT records and documentation.
• Collaborate and contribute to a team-focused culture.

Description du poste

Oscar Technology is seeking a Graduate IT Support Analyst to join a large UK enterprise. This hybrid role puts you on the front line of IT, handling tickets, diagnosing hardware and software issues, and helping users across multiple sites.

You'll gain a solid footing for progression into 2nd line, networking, or cloud, with mentoring from senior engineers and funded training opportunities.

The team emphasises collaboration, social events, and clear career progression in a supportive environment.