2nd Line IT Support Analyst – Hybrid, Growth Path

djr; Wimbledon; Hybrid; GBP 42,000 - 48,000; Full time

Benefits offered by this job

Hybrid work pattern (3 days in office/

Job summary

djr is seeking an IT Support Analyst (2nd Line) in Wimbledon to join a growing technology business. You will provide 2nd line support across Windows 11, Microsoft 365 and Entra ID, ownership from start to finish, and help shape how IT support is delivered.

With 3 days in the office and 2 remote, you will support a 100–1,000 user internal environment and collaborate with a small, experienced team to drive modern Microsoft technologies, process improvements, and career progression.

Qualifications

• 3-5 years' experience in IT Support, ideally at 2nd Line level.
• Strong Windows 11, Microsoft 365, Entra ID and Intune experience - essential.
• Experience supporting internal environments of approximately 100-1,000 users.
• Excellent communication skills and a genuine customer-service mindset.
• Ownership, initiative; not just passing problems along.

Responsibilities

• Delivering 2nd Line support across Windows 11, Microsoft 365, Entra ID and Intune.
• Troubleshooting issues and owning from start to finish.
• Supporting users across Microsoft 365 apps (Teams, Outlook, SharePoint and OneDrive).
• Working with Jira and contributing to smarter IT support.
• Improving processes, documentation and the overall user experience.
• Getting exposure to wider infrastructure, cloud and security technologies.

Skills

Windows 11

Microsoft 365

Entra ID

Intune

Azure

AWS

PowerShell

Customer service

Ownership

Proactivity

Tools

Jira

Job description

djr is seeking an IT Support Analyst (2nd Line) in Wimbledon to join a growing technology business. You will provide 2nd line support across Windows 11, Microsoft 365 and Entra ID, ownership from start to finish, and help shape how IT support is delivered.

With 3 days in the office and 2 remote, you will support a 100–1,000 user internal environment and collaborate with a small, experienced team to drive modern Microsoft technologies, process improvements, and career progression.