Graduate IT Support Analyst

Oscar Technology; England; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Funded training & certifications

Mentoring from senior engineers

Friendly team culture

Regular team events

Career progression

25 days leave + bank holidays

Job summary

Oscar Technology is recruiting a Graduate IT Support Analyst to join a friendly, collaborative IT team. You will be the first contact for IT issues, handling tickets, and supporting hardware/software problems to deliver reliable endpoint support.

The role offers hybrid working (3 days onsite / 2 remote), funded training and certifications, mentoring from senior engineers, and clear career progression within a sociable, team-driven culture.

Qualifications

• Graduate role with first-line IT support exposure; willingness to learn.
• Strong problem-solving and communication skills are essential.
• Experience with IT tickets and basic hardware/software troubleshooting is preferred.

Responsibilities

• Manage and resolve IT support tickets within SLAs.
• Troubleshoot hardware/software issues for hundreds of users across multiple sites.
• Support enterprise endpoint setup, upgrades, and rollouts.
• Escalate complex issues to senior engineers.
• Maintain accurate IT records and documentation.
• Collaborate and contribute to a team-focused culture.

Skills

Windows 10/11

Active Directory

Microsoft 365

Intune

Azure

DNS

DHCP

Endpoint support

Problem-solving

Communication

IT support experience

Team-oriented

Tools

Windows 10/11

Active Directory

Microsoft 365

Intune

Azure

DNS

DHCP

Endpoint setup

Job description

Graduate IT Support Analyst Hybrid £25,500

About the Role

We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.

You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.

Responsibilities

• Manage and resolve IT support tickets within SLAs

• Troubleshoot hardware/software issues for hundreds of users across multiple sites

• Support enterprise endpoint setup, upgrades, and rollouts

• Escalate complex issues to senior engineers

• Maintain accurate IT records and documentation

• Collaborate and contribute to a team-focused culture

Technologies & Skills

• Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)

• Intune, Azure, DNS, DHCP

• Enterprise endpoint support/setup

• Strong problem-solving and communication skills

• Previous IT support/helpdesk experience preferred

• Positive, team-oriented attitude

Benefits

• £24,500 salary

• Hybrid working (3 days onsite / 2 remote)

• Funded training & certifications

• Mentoring from senior engineers

• Friendly, social, and collaborative team culture

• Regular team events and social activities

• Clear career progression

• 25 days leave + bank holidays

Graduate IT Support Analyst Hybrid £25,500