2nd Line IT Support Engineer – Hybrid & Growth Opportunities

London Business School; Greater London; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Annual leave 27 days

USS pension

Gym & pool on site

Professional development

Cycle to work

Wellbeing programs

Job summary

London Business School is seeking a 2nd Line Support Engineer to join our Technology team and deliver reliable digital support across the School. You will escalate complex issues, support end-user computing and Microsoft services, and collaborate with internal teams and suppliers.

The role requires experience in 2nd line IT/EUC support, strong Windows/macOS/mobile knowledge, Intune and M365 administration, and a proactive, customer-focused approach.

Qualifications

• Demonstrable experience in a 2nd line IT or EUC support role.
• Strong working knowledge of Windows, macOS and mobile platforms.
• Proven experience administering Microsoft Intune for device management, configuration and compliance.
• Experience supporting Microsoft 365 services, including Teams, SharePoint and Entra ID.
• Experience with MDM solutions and device lifecycle management.
• Experience troubleshooting business applications and managing software deployments.
• Strong analytical and problem-solving skills.
• Good communication skills and a customer-focused approach.
• Good project management skills.
• Budget management experience.
• Microsoft Certified: Endpoint Administrator Associate (MD-102) (or previous Microsoft Intune / Modern Desktop equivalent)

Responsibilities

• Timely and effective resolution of 2nd line incidents and service requests in line with defined SLA’s.
• Reduction in recurring device and application issues.
• Accuracy of asset, licence and configuration records.
• Compliance with patching, security and operational standards.
• Quality and currency of technical documentation.
• Positive feedback from Service Desk colleagues and end users.
• Improvements to processes and procedures in own area of specialism.

Skills

2nd line support

Windows

macOS

Mobile platforms

Intune admin

M365 admin

MDM

App troubleshooting

Analytical skills

Communication

Project management

Budget management

MD-102 certified

Job description

London Business School is seeking a 2nd Line Support Engineer to join our Technology team and deliver reliable digital support across the School. You will escalate complex issues, support end-user computing and Microsoft services, and collaborate with internal teams and suppliers.

The role requires experience in 2nd line IT/EUC support, strong Windows/macOS/mobile knowledge, Intune and M365 administration, and a proactive, customer-focused approach.