Receptionist

The Methodist Church in Britain; Bilsthorpe CP; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Training opportunities

Job summary

Bilsthorpe Surgery is seeking a GP receptionist to handle patient calls, book appointments and manage prescriptions for a list of around 4,370 patients. The role focuses on signposting patients, managing waiting lists, processing registrations and liaising with GPs and clinical staff, with audit data support.

Applicants should have experience in a GP or NHS setting and GCSE maths and English at grade C or above. Excellent administrative, communication and organisational skills are essential.

Qualifications

• GCSE maths and English at grade C (level 4) or above.
• Experience of working in a healthcare setting or GP surgery is desirable.
• Experience handling referrals and NHS pathways is beneficial.

Responsibilities

• Managing incoming calls and patient enquiries
• Booking GP appointments and signposting patients
• Front-of-house reception cover
• Processing registrations and general administrative tasks
• Prescription management
• Managing waiting lists
• Liaising with GPs and other healthcare staff
• Supporting data collection, reporting and audit requirements
• Supporting management when required

Skills

Administrative skills

Communication skills

Organisational skills

Education

GCSE maths and English (grade C or above)

Tools

NHS clinical systems

Job description

Bilsthorpe Surgery is recruiting a GP receptionist to handle patient calls, appointment bookings and prescriptions for a list of around 4,370 patients. The work centres on signposting patients, managing waiting lists, processing registrations and liaising with GPs and clinical staff, with audit data support. The practice is a two-partner GMS teaching practice that also hosts a community dermatology service, adding referral work to the desk. Candidates need prior experience in a GP or NHS setting and GCSE maths and English at grade C or above.

What the job involves

• Managing incoming calls and patient enquiries
• Booking GP appointments and signposting patients
• Front-of-house reception cover
• Processing registrations and general administrative tasks
• Prescription management
• Managing waiting lists
• Liaising with GPs and other healthcare staff
• Supporting data collection, reporting and audit requirements
• Supporting management when required

What’s required

Qualifications

• GCSE maths and English at grade C (level 4) or above

Experience

• Experience of working in a healthcare setting or GP surgery
• Experience handling referrals
• Experience managing clinical systems
• Experience working within NHS pathways

Skills & knowledge

• Excellent administrative, communication and organisational skills

Nice to have

• Experience of managing data in a GP surgery
• NVQ Level 2 in Customer Service
• NVQ Level 2 in Health and Social care

What’s offered

• Personal development and ongoing training for the practice team