GP Receptionist/Administrator

Aneurin Bevan University Health Board; Bargoed; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

NHS benefits package

Flexible working where possible

Job summary

Aneurin Bevan University Health Board (ABUHB) is seeking an administrative front-line colleague to support a multidisciplinary team in GP practice operations. You will greet patients, manage the appointment system, book appointments, handle personal information, and assist patients as needed.

You will act as the central point of contact, distributing information and liaising with external agencies within the NHS framework.

Qualifications

• Experience greeting and directing patients
• Ability to manage an appointment system and bookings
• Excellent communication and organisational skills

Responsibilities

• Maintain and monitor the practice appointment system
• Process personal, telephone, and electronic requests for appointments
• Answer incoming calls and respond to queries or escalate when necessary
• Signpost patients to the appropriate service
• Liaise with patients, team members and external agencies
• Organise patient appointments

Job description

The post holder(s) will play a crucial role in supporting the multidisciplinary team and ensuring the smooth operation of the practice. Responsibilities will include greeting and directing patients, managing the appointment system, booking appointments, processing personal information, and assisting patients as needed. Act as the central point of contact for patients, distributing information, messages, and enquiries to the clinical team, and liaising with external agencies such as secondary care and community service providers.,

• Maintain and monitor the practice appointment system
• Process personal, telephone, and electronic requests for appointments
• Answer incoming phone calls and address callers' requests appropriately. Responding to queries escalating when necessary
• Signpost patients to the correct service
• Initiate contact with and respond to requests from patients, team members, and external agencies
• Organises patient appointments

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025-2035, which sets out our long‑term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing. We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another. We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.