PACCT Clinic Co-ordinator

Aneurin Bevan University Health Board; Newport; On-site; GBP 27,000 - 28,000; Full time

Job summary

Aneurin Bevan University Health Board is seeking a Band 3 coordinator to support the PACCT service at Royal Gwent Hospital, Newport. The role focuses on coordinating PACCT clinics, managing appointment administration, and handling patient and GP enquiries.

Based at Royal Gwent Hospital, the post requires careful organisation, strong IT skills, and good communication to ensure smooth clinic operations and timely patient care. Welsh language ability is desirable but not essential.

Qualifications

• Experience in NHS/healthcare environment.
• Good keyboard and computer skills.
• Strong communication abilities.
• Experience dealing with the public.
• Ability to work independently and as part of a team.

Responsibilities

• Coordinate PACCT clinics and maintain clinic calendars.
• Ensure all clinic admin is completed in a timely manner.
• Act as first point of enquiry for PACCT clinic appointments.

Skills

NHS/Healthcare experience

Keyboard/computer skills

Communication skills

Public/customer service experience

Independence and teamwork

Software knowledge

Experience inputting data on computer

Education

GCSE /NVQ/QCF Level 3 in Business/Administration

Job description

Main area Anaesthetics Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 040-AC450-1026

Site Royal Gwent Hospital Town Newport Salary £26,813 - £27,890 per annum Salary period Yearly Closing 29/10/2026 23:59

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicantsare invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [e-mail]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly . Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job overview

An exciting opportunity has arisen to join the Pain, Anaesthetics, Critical Care and Theatres (PACCT) service team.

• To undertake coordination of PACCT clinics
• Ensure all clinic admin is completed and undertaken in a timely manner
• First line of enquiry for PACCT clinic appointment

Main duties of the job

An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments. The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy and monitoring

Base - Royal Gwent Hospital, Newport, NP20 2UB

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Experience

• Experience of working within an NHS or healthcare environment
• Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
• Experience in a similar role / environment
• NHS Experience

Qualifications and/or Knowledge

• Good standard of GCSE /NVQ/QCF Level 3 in Business/Administration, OR equivalent demonstrable experience
• High level of keyboard/computer skills
• Knowledge of good understanding of software programmes
• Good level of communication skills
• Experience dealing with the public

Skills

• Ability to work independently and as part of a Team

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.