Endoscopy Receptionist and Telephone Booking Clerk

Aneurin Bevan University Health Board; Newport; On-site; GBP 24,000 - 29,000; Part time

Job summary

Aneurin Bevan University Health Board is seeking an Endoscopy Receptionist and Telephone Booking Clerk (Band 2) to provide high-quality administrative support in Royal Gwent Hospital, Newport. The role covers patient check-in, updating WPAS records, and handling referrals and bookings with a courteous, patient-centered approach.

Part-time 22.5 hours per week with weekend rota, permanent contract. The post requires NHS experience, good IT skills, and the ability to communicate clearly with

Qualifications

• IT skills and computer literacy required.
• Good level of education.
• NVQ in admin.

Responsibilities

• Greet patients and verify/update personal details.
• Prepare and retrieve patient notes ahead of attendance.
• Process referrals into WPAS and Medilogik EMS.
• Answer and triage calls for bookings.

Skills

I.T Skills

Good level of education

Education

NVQ in admin

Job description

Endoscopy Receptionist and Telephone Booking Clerk

Band 2

Main area Medicine Grade Band 2 Contract Permanent Hours Part time - 22.5 hours per week (Weekend working required on rota basis.) Job ref 040-AC453-1026

Site Royal Gwent Hospital Town Newport Salary £26,300 per annum pro rata Salary period Yearly Closing 29/10/2026 23:59

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicantsare invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Job overview

• Provide high quality administrative service to patients when attending the Endoscopy department, this includes updating
  any patients details on Welsh Patient Administration System (WPAS), admitting patients onto Clinical Workstation (CWS)
  and Medilogik EMS.
• Retrieve, track and prepare notes ahead of patient attendance.
• Process referrals into the department and enter onto WPAS and Medilogik EMS.
• Make and receive calls from patients responding to partial booking letters.

Main duties of the job

• Greet patients upon arrival to their appointment in a warm and friendly manner. Ensuring all patient details are correct and
  up to date.
• Patient notes are prepared and correct ahead of time.
• Action any Cannot attend appointment (CNA), Did not attend appointment (DNA) and removal from WPAS as per protocol
  at the end of each day.
• Carry out general office duties including post, photocopying and processing relevant information.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Person specification

Knowledge and Qualifications

• I.T Skills
• Good level of education
• NVQ in admin

Experience

• Experience of working in a hospital setting
• Experience in working in an admin setting.
• Experience working in NHS admin setting.
• Previous experience in telephone bookings
• Experience with using CWS and WPAS

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.