Patient Services Coordinator (GP Practice)

Aneurin Bevan University Health Board; Brynmawr; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working

Training and development

Well-being Centre of Excellence

Job summary

Aneurin Bevan University Health Board is inviting applications for an administrative receptionist role to support a multidisciplinary team in a busy practice environment. The post involves greeting patients, directing them, and coordinating the appointment system across primary, secondary and community services.

The successful candidate will be at the central point of contact, handling information and enquiries, signingpost to the correct services, and liaising with external agencies as

Qualifications

• Greeting and directing patients as frontline receptionist
• Manage and monitor the appointment system
• Answering phone calls and addressing queries

Responsibilities

• Maintain and monitor the practice appointment system
• Process personal, telephone, and electronic requests for appointments
• Answer incoming phone calls and address callers' requests appropriately; escalate when necessary
• Signpost patients to the correct service
• Initiate contact with and respond to requests from patients, team members and external agencies
• Organise patient appointments and liaise with multidisciplinary team

Job description

Aneurin Bevan University Health Board is inviting applications for an administrative receptionist role to support a multidisciplinary team in a busy practice environment. The post involves greeting patients, directing them, and coordinating the appointment system across primary, secondary and community services.

The successful candidate will be at the central point of contact, handling information and enquiries, signingpost to the correct services, and liaising with external agencies as