GP Practice Reception & Admin Coordinator

Aneurin Bevan University Health Board; Bargoed; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

NHS benefits package

Flexible working where possible

Job summary

Aneurin Bevan University Health Board (ABUHB) is seeking an administrative front-line colleague to support a multidisciplinary team in GP practice operations. You will greet patients, manage the appointment system, book appointments, handle personal information, and assist patients as needed.

You will act as the central point of contact, distributing information and liaising with external agencies within the NHS framework.

Qualifications

• Experience greeting and directing patients
• Ability to manage an appointment system and bookings
• Excellent communication and organisational skills

Responsibilities

• Maintain and monitor the practice appointment system
• Process personal, telephone, and electronic requests for appointments
• Answer incoming calls and respond to queries or escalate when necessary
• Signpost patients to the appropriate service
• Liaise with patients, team members and external agencies
• Organise patient appointments

Job description

Aneurin Bevan University Health Board (ABUHB) is seeking an administrative front-line colleague to support a multidisciplinary team in GP practice operations. You will greet patients, manage the appointment system, book appointments, handle personal information, and assist patients as needed.

You will act as the central point of contact, distributing information and liaising with external agencies within the NHS framework.