Receptionist / Administrator at GP Surgery

The Methodist Church in Britain; Greater London, Essex; On-site; GBP 21,000 - 26,000; Part time

Benefits offered by this job

Wellness room

Pilates classes

Massage chair

Healthy work-life environment

Job summary

Lynwood Medical Centre is seeking a receptionist and administrator to join our GP practice. You will welcome patients, handle calls, manage appointments, process prescriptions, and update patient records using EMIS. The role combines front-desk duties with administrative tasks in a busy clinical setting.

Hours are 20–35 per week, Monday to Friday, 8:00–18:30, with a rotas shared in advance. Prior reception or administrative experience is required; EMIS Web experience is an advantage.

Qualifications

• Excellent written and oral communication.
• Excellent customer service with professionalism and confidentiality.
• Strong organisational and planning skills with attention to detail.
• Multitasking and working efficiently under pressure.
• Proficiency in IT systems.
• Understanding of confidentiality, GDPR and patient data protection.

Responsibilities

• Welcome patients and visitors at reception and answer telephone calls.
• Book, amend and cancel patient appointments.
• Handle prescription requests, print and distribute repeat prescriptions, and liaise with clinicians.
• Register patients and update patient records.
• Scan, file and attach documents to EMIS records.
• Manage referrals and process requests for medical reports and information.
• Telephone patients about prescriptions, appointments or sensitive data.
• Monitor the telephone queue daily and manage the generic email inbox.
• Run computer searches and data collection for enhanced services and audits.
• Keep records up to date for CQC, including staff training.
• Schedule and co-ordinate meetings.
• Maintain a clean reception area and monitor stationery and supplies stock.

Skills

Communication

Customer service

Organisation

IT skills

Confidentiality

Multitasking

Education

Higher degree or 2 years EMIS Web GP experience

Tools

EMIS Web

Job description

A receptionist and administrator post at Lynwood Medical Centre, a GP surgery with over 15,000 patients, combining front-desk work with patient records. Duties include welcoming patients, answering calls, booking appointments, handling prescription requests, and scanning and filing records on EMIS. Hours are 20 to 35 a week, spread across Monday to Friday, 8am to 6.30pm, with the rota shared in advance. Previous receptionist or administrative experience is required, and EMIS Web experience is an advantage.

What the job involves

• Welcome patients and visitors at reception and answer telephone calls
• Book, amend and cancel patient appointments
• Handle prescription requests, print and distribute repeat prescriptions, and liaise with clinicians
• Register patients and update patient records
• Scan, file and attach documents, including test results and clinical letters, to patient records on EMIS
• Manage referrals and process requests for medical reports and information from patients and insurers
• Telephone patients about prescriptions, appointments or sensitive data such as smoking status
• Monitor the telephone queue daily and manage the generic email inbox
• Run computer searches and data collection for enhanced services and audits
• Keep records up to date for CQC, including staff training
• Schedule and co-ordinate meetings
• Maintain a clean reception area and monitor stationery and supplies stock

What’s required

Qualifications

• Higher degree or 2 years' experience of the EMIS Web GP clinical system

Experience

• Previous receptionist or administrative experience

Skills & knowledge

• Excellent written and oral communication
• Excellent customer service with professionalism and confidentiality
• Strong organisational and planning skills with attention to detail
• Multitasking and working efficiently under pressure
• Proficiency in IT systems
• Understanding of confidentiality, GDPR and patient data protection

Nice to have

• Experience with EMIS Web
• Experience of working in a GP practice

What’s offered

• Access to a wellness room with spa treatments, fully funded by the surgery
• Regular Pilates classes led by a professional instructor
• Massage chair available during breaks
• Healthy, balanced work-life environment