Experienced GP Receptionist / Administrator

The Methodist Church in Britain; Walton-on-Thames; On-site; GBP 17,000 - 21,000; Part time

Job summary

Yellow Practice, a small NHS GP practice in Walton-on-Thames, is recruiting a fixed-term receptionist and administrator for twelve months on a part-time basis. The role focuses on the front desk: answering calls, booking appointments, and handling clinical admin such as referrals and recalls.

Experience with GP reception and confidence using EMIS Web and Accurx is essential. You will spot urgent requests and escalate them according to practice procedures while maintaining patient confidentiality.

Qualifications

• General education including English and Maths or equivalent
• Evidence of training or experience relevant to GP reception and administration

Responsibilities

• Manage the reception desk and answer telephone calls
• Book, cancel and amend appointments on EMIS Web
• Deal with patients face to face and by telephone, processing enquiries and directing requests
• Use Accurx for patient communication and practice workflows
• Maintain accurate patient records
• Process referrals, recalls, correspondence, scanning and follow‑up
• Support clinicians and colleagues with administrative requests
• Recognise urgent or concerning requests and escalate them under practice procedures
• Maintain patient confidentiality and follow practice policies

Skills

EMIS Web

Accurx

Written English

Communication

Organisation

Prioritisation

Education

English & Maths basic education

GP reception-related training

Tools

EMIS Web

Accurx

Job description

Yellow Practice, a small NHS GP practice, is recruiting a fixed-term receptionist and administrator for twelve months. The post centres on the front desk: answering calls, seeing patients face to face, booking and amending appointments, and handling clinical admin such as referrals, recalls and correspondence for GPs. It is part‑time, with hours open to discussion. Previous GP reception experience and working confidence in EMIS Web and Accurx are essential, and the job depends on spotting urgent requests and escalating them.

What the job involves

• Manage the reception desk and answer telephone calls
• Book, cancel and amend appointments on EMIS Web
• Deal with patients face to face and by telephone, processing enquiries and directing requests
• Use Accurx for patient communication and practice workflows
• Maintain accurate patient records
• Process referrals, recalls, correspondence, scanning and follow‑up
• Support clinicians and colleagues with administrative requests
• Recognise urgent or concerning requests and escalate them under practice procedures
• Maintain patient confidentiality and follow practice policies

Qualifications

• Good standard of general education, including English and Maths or equivalent
• Evidence of training or experience relevant to GP reception and administration

Experience

• Previous GP reception or GP practice experience

Skills & knowledge

• Confident using EMIS Web and Accurx
• Good written and spoken English
• Good IT and keyboard skills
• Excellent communication and organisation skills
• Ability to prioritise competing requests

Other

• Willingness to undertake mandatory practice training and ongoing professional development

Nice to have

• Experience using X-on/Surgery Connect
• Qualification in administration, business administration, customer service or healthcare
• Training relevant to NHS general practice or primary care
• Care navigation or GP reception training
• Information Governance and Data Security training
• Safeguarding training
• Training in EMIS Web, Accurx or other primary care systems