GP Receptionist

Primary Care Careers; North End; On-site; GBP 12,000 - 17,000; Full time

Job summary

Vida Healthcare is seeking a reliable GP receptionist to join their team on a full or part time basis. You will provide telephone and face-to-face support, help patients book, cancel and check appointments, and signpost to the right services.

The role is multi-site with shifts 8:00–18:30, and training will be provided. A calm, professional approach and accuracy are essential in handling confidential information.

Qualifications

• Provide excellent patient-facing service with empathy and professionalism.
• Ability to handle confidential information with discretion.

Responsibilities

• Provide telephone and face-to-face support for patients, enabling them to book, cancel and check appointments.
• Signpost patients to the correct service after listening to their needs.
• Maintain professionalism when dealing with confidential patient information.
• Support patients who may have a problem or complaint.
• Participate in training as directed by management to support personal and professional development.

Job description

Vida Healthcare has an exciting opportunity for a reliable, hardworking individual to join our team as a GP receptionist, on a full or part time basis. This role will be covering shifts between 8:00-18:30, split by morning and afternoon shifts, hours/days to be discussed at interview. Full training will be provided. The successful applicant will be assigned a main site; however, the position will be multi-site working and it is essential the candidate will be able to cover all locations:

• Gayton Road Health Centre
• St Augustines Surgery
• Hunstanton Medical Practice
• Carole Brown Health Centre, Deal with patients in a calm and sympathetic manner, working continuously high pace under pressure to deliver high levels of accuracy.
• Listen, in order to be able to effectively signpost patients to the correct service.
• Maintain a high level of professionalism when dealing with confidential patient information.
• Provide telephone and face to face support for patients, allowing them to book, cancel and check appointments.
• Support patients who may have a problem or complaint.
• Partake in any training indicated by upper management as appropriate for personal and professional development.
  Vida Healthcare is one of Norfolks largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference. We pride ourselves on impeccable standards of patient care, for us to maintain this, it is essential that we employ reliable team players with strong caring qualities, dedication, excellent attention to detail and commitment to delivering a quality service.