GP Receptionist

Adelaide Medical Centre; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Casual dress

Company events

Company pension

Cycle to work scheme

Free parking

Health & wellbeing programme

On-site parking

Sick pay

Education: GCSE or equivalent (require

Job summary

Adelaide Medical Centre in Greater London is seeking a friendly GP receptionist to join our busy clinic. You will greet patients face‑to‑face and over the phone, schedule appointments, screen calls, and help patients with online registrations using EMIS and other digital tools.

The role offers a supportive team, opportunities to grow, and a focus on patient‑centred service. The ideal candidate has at least one year of medical reception experience, fluent English, and the ability to work calmly

Qualifications

• GCSE or equivalent (required).
• Experience: Medical Receptionist: 1 year (required).
• Working with EMIS system: 1 year (required).
• Language: Fluent English (required).

Responsibilities

• Greet and direct patients and visitors.
• Accurately answer telephones, screen calls, and direct calls to appropriate individuals.
• Provide phone support to other departments.
• Answer questions and assist patients in completing registration, appointment requests via online, face to face or telephone.
• Triaging patient efficiently.
• Good working in teams.
• Good communicator.
• Managing appointment requests.
• Handling patient enquiries.
• Processing administrative tasks.
• Maintaining accurate patient records.
• Supporting the smooth running of the practice.
• Excellent communication and organisational skills, attention to detail, the ability to work under pressure and a commitment to patient confidentiality.

Education

GCSE or equivalent (required)

Tools

EMIS

Job description

CQC review date: 11.9.2026 GOOD Our work environment includes: Modern office setting Growth opportunities

We are looking for a professional and experienced receptionist to work in our busy clinic. As part of our team, the successful candidate will be responsible for greeting patients and administrative tasks such as scheduling appointments, answering phones, and using digital platforms to respond to patients' queries. There are always opportunities to develop the roles of our staff in line with the ever‑changing work we do as an NHS health service provider. We seek a reliable individual who enjoys interacting with patients and maintains a positive attitude in a fast‑paced environment. We are looking for a friendly, professional and motivated GP Receptionist to join our busy and supportive practice team. The successful candidate will be the first point of contact for patients, providing an efficient, compassionate and welcoming service both face‑to‑face and over the telephone.

Benefits

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Education: GCSE or equivalent (required)
• Experience: Medical Receptionist: 1 year (required)
• working with EMIS system: 1 year (required)
• Language: Fluent English (required)
• Work Location: In person

General responsibilities

• Greet and direct patients and visitors.
• Accurately answer telephones, screen calls, and direct calls to appropriate individuals.
• Provide phone support to other departments.
• Answer questions and assist patients in completing registration , appointment request when it is presented via online , face to face or via telephone.
• Triaging patient efficiently.
• Good working in teams.
• Good communicator.

Additional responsibilities

• Managing appointment requests.
• Handling patient enquiries.
• Processing administrative tasks.
• Maintaining accurate patient records.
• Supporting the smooth running of the practice.
• Excellent communication and organisational skills, attention to detail, the ability to work under pressure and a commitment to patient confidentiality.

Preferred experience

Previous experience in a GP practice or healthcare setting would be an advantage, but a positive attitude, reliability and a willingness to learn are equally important.