Medical Receptionist

John Tasker House & Felsted Surgeries; Hull and East Yorkshire; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

NHS Pension

Annual leave 5 weeks

Job summary

John Tasker House & Felsted Surgeries is seeking a Medical Receptionist to join our friendly reception team in a healthcare setting. You will greet patients, answer phones, and support care navigation, with training provided where needed.

We operate 7.45am–6.30pm Monday to Friday with extended access evenings and some Saturdays. A 20 mile radius preference applies and you’ll be joining the NHS Pension Scheme with pro-rata annual leave benefits.

Qualifications

• Good level of English, written and spoken.
• Experience or working with the public (patient or public facing).
• Ability to handle a fast-paced environment and keep calm in challenging circumstances.
• Experience within a GP practice or healthcare setting is preferable.

Responsibilities

• Greet patients at reception in person or over the phone and support GP care navigation.
• Book and cancel appointments and perform other administrative duties.
• Learn and use our clinical system and maintain IT literacy.
• Provide polite, caring service and uphold dignity and respect for patients.

Skills

Public-facing

English proficiency

Reception duties

Team player

Job description

We reserve the right to close the advertisement before the closing date, if we so choose.

We have a vacancy within our medical reception team. We are looking for a candidate who has some experience with administration or reception duties, preferably in a healthcare setting, although we will consider applicants from other backgrounds.

The job entails greeting patients at reception in person, over the phone, supporting GPs in care navigation, booking and cancelling appointments and a range of other administrative duties.

Main duties of the job

We are looking for somebody with a friendly and approachable personality whilst ensuring professionalism at all times. We want our practice to be a welcoming place for patients and our reception team are key in providing our front of house services.

Previous GP practice experience is not essential as training will be given, however, we are looking for a can-do approach and somebody who will fit in to friendly and likeable team.

Patient care is at the heart of what we do and we want to provide the best possible service for them. Being a 'people' person and ability to work in a fast-paced environment is essential. Politeness, care and compassion are essential attributes to be successful within the role.

About us

The practice has a main surgery in the centre of Dunmow and a branch surgery in nearby Felsted. Our core opening hours are 7.45am to 6.30pm Monday to Fridays. Additionally, the practice is open for extended access appointments on some evenings and some Saturdays.

Before applying please check the location of our surgery, we would prefer someone within a 20 mile radius of where we are situated.

We are a friendly practice who have a values-based approach to recruitment. Our teams include a range of GPs, nurses, allied healthcare professionals and a full complement of administrative and reception staff.

We have regular social events throughout the year and several other employee benefits.In addition to your salary and other benefits, you will be entitled to join the NHS Pension Scheme. We also offer a minimum of 5 weeks annual leave plus bank holidays. This is pro-rata'd for part time staff.

Job responsibilities

Medical Receptionist duties include ability to learn our clinical system, answering telephones, booking appointments via the online rota, being IT literate, treating people with dignity and respect.

Successful candidates will also be provided with further training on clinical correspondence (workflow) and there will be an expectation that some of this work forms part of the role.

Qualifications

• A good level of English, written and spoken.

Experience

• Experience or working with the public (patient or public facing)
• Ability to handle a fast-paced environment and keep calm in often challenging circumstances
• Experience within a GP practice or other healthcare setting is preferable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.