GP Receptionist

The Methodist Church in Britain; Swindon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive holiday allowance

NHS pension scheme

Free car parking nearby

Job summary

The Cricklade Surgery in Swindon is seeking a friendly receptionist to run the front desk, handle bookings and patient enquiries, and assist with new registrations. You will work as part of the team to ensure smooth patient flow and accurate data entry in the clinical system.

Experience in a GP practice or healthcare reception is essential, with excellent communication skills, calm under pressure, and proficiency with practice IT systems.

Qualifications

• Previous GP practice or healthcare reception experience required.
• Ability to stay calm under pressure and manage competing demands.
• Strong IT skills and experience with GP practice systems.
• Excellent communication and interpersonal skills.
• Highly organised with good time management and multitasking.

Responsibilities

• Provide a courteous reception service to patients and visitors.
• Deal with general enquiries and book new and follow-up appointments.
• Answer, make and divert calls, taking accurate messages.
• Explain practice arrangements to new patients and those seeking temporary cover.
• Process new patient registrations and patient deductions.
• Enter home visit requests into the clinical system as needed.
• Enter patient information onto the computer system.
• Open and distribute mail, photocopy, and shred documents.
• Open the premises at the start of the day and secure the building at close.
• Keep the reception area tidy and well stocked.
• Assist with induction of new reception staff and support the team in busy periods
• Provide additional cover during staff holidays or sickness, and other delegated duties

Skills

Calm under pressure

IT systems proficiency

Excellent communication

Time management

Team collaboration

Tools

Practice management software

Job description

Receptionist post at Cricklade Surgery, a GP practice in a rural town, running the front desk and patient access. The work centres on booking appointments, handling enquiries and calls, registering new patients and processing patient deductions, alongside clinical-system data entry and general admin. The role also covers colleagues during holidays and sickness, so flexibility is central. Prior experience in a GP practice or healthcare reception setting is essential.

What the job involves

• Provide an efficient, courteous reception service to patients and visitors
• Deal with general enquiries, explain procedures and make new and follow-up appointments
• Answer, make and divert telephone calls, taking accurate messages
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and complete procedures
• Process new patient registrations and patient deductions
• Enter home visit requests into the clinical system, referring to the rota doctor where needed
• Enter patient information onto the computer system
• Open and distribute incoming mail, photocopy and shred documents
• Open the premises at the start of the day and secure the building, lights and alarm at close
• Keep the reception area, noticeboards and leaflet dispensers tidy
• Assist with induction of new reception staff and support the team in busy periods
• Provide additional cover during staff holidays or sickness, and other delegated duties

What’s required

Experience

• Previous experience working in a GP practice or healthcare reception environment

Skills & knowledge

• Ability to remain calm under pressure and manage competing demands
• Proficiency in IT systems relevant to GP practices
• Excellent communication and interpersonal skills, including empathetic patient interaction
• Highly organised, with strong time management and multitasking in a fast-paced setting
• Demonstrated ability to work collaboratively within a team

Other

• Flexible and proactive attitude to change and service improvement
• Genuine passion for patient care

What’s offered

• Competitive holiday allowance
• NHS pension scheme
• Free car parking nearby