Experienced Medical Receptionist

West Point Medical Centre; Manchester; Presencial; GBP 20.000 - 24.000; Jornada completa

Descripción de la vacante

West Point Medical Centre in Central Manchester is seeking a full-time experienced receptionist/administrative to join our friendly GP team. Duties include answering calls, front desk duties, booking appointments, EMIS tasks, Docman scanning, handling emails, processing prescriptions, patient registration, referrals and general admin to support clinicians and staff.

You will be supported to provide a high level of patient service and maintain accurate records while adhering to confidentiality

Formación

• Experience as a receptionist/administrative assistant in a clinical setting.
• Proficient with EMIS Web and Docman scanning.
• Strong communication and customer service skills.

Responsabilidades

• Answer telephone and manage front desk enquiries.
• Book and amend appointments using the IT system.
• Process prescription requests and patient registrations.
• Direct patients to appropriate clinicians and services.
• Maintain accurate electronic patient records with correct codes.
• Support team with audits, recalls, and general admin.

Conocimientos

Reception duties

Telephone handling

EMIS tasks

Data entry

Chaperone

Docman scanning

Herramientas

EMIS web

Docman

Descripción del empleo

We are a friendly and supportive GP practice located in Central Manchester seeking a full time experienced receptionist/administrative. It is an exciting opportunity for an enthusiastic individual to join our dynamic team. The main duties of the position include answering the telephone, working at the reception front desk, managing and booking appointments, EMIS tasks, Docman scanning and attaching, handling emails, taking prescription requests, registering patients, processing referrals and performing some general administrative duties. You will receive full support. To undertake a variety of reception and administration duties to assist in the smooth running of the Practice and provide a high level of service to patients, doctors, nurses and other members of the Practice team.

Main Duties

• Make new and follow-up patient appointments in a timely manner using the IT system (EMIS web)
• Receive and direct patients to the correct professional or service
• Act as chaperone
• Contact the interpretation service for patients as required
• Maintain accurate records of patient care in electronic format using the correct codes
• Prepare reception area for incoming colleagues, participate hand over between shifts
• Take telephone messages and general enquiries, direct as necessary to GP
• Process incoming and outgoing correspondence, including managing workflow tasks
• Manage all queries (including administrative queries) as necessary in an efficient manner
• Input data into the patient's healthcare records as necessary
• Support the team in the effective use of searches, audits and recalls
• Be aware of confidentiality and offer patients the opportunity to go to a confidentiality booth if they are distressed or imparting sensitive information
• General Observe health and safety guidelines at all times
• Participate in any training programme implemented by the Practice
• Any other reasonable duties as necessary