GP Practice: Reception Lead & Admin (37.5h)

The Methodist Church in Britain; Nottingham; On-site; GBP 18,000 - 26,000; Full time

Job summary

Sett Valley Medical Centre is seeking a reception supervisor and administrator to lead the reception team and oversee the appointment system, while handling medical records, insurance and private work. The post combines management duties with frontline administration and deputising for the management team.

The role is a 37.5-hour week across five weekdays with shifts from 7.45am to 6.30pm and occasional Wednesday until 8pm. A full, clean driving licence and access to a car are required.

Qualifications

• Experience in GP practice or NHS setting.
• Experience in a busy customer service role.
• Ability to work independently and as part of a team.

Responsibilities

• Oversee day-to-day reception operations and KPIs.
• Supervise the reception team, rotas, annual leave and overtime.
• Support staff training, e-learning compliance, appraisals and recruitment.
• Manage appointment and telephone systems and room rotas.
• Support patient care navigation and signpost services.
• Handle patient concerns and complaints and escalate when needed.
• Process Subject Access Requests, medical records and insurance work.
• Scanner and code correspondence, patient communications and basic secretarial work.
• Support enhanced services including searches and claims.

Skills

Interpersonal and communication skills

IT skills

Time management

Education

Secondary education

ECDL or equivalent experience

Continued professional development

Tools

EMIS Web

Job description

Sett Valley Medical Centre is seeking a reception supervisor and administrator to lead the reception team and oversee the appointment system, while handling medical records, insurance and private work. The post combines management duties with frontline administration and deputising for the management team.

The role is a 37.5-hour week across five weekdays with shifts from 7.45am to 6.30pm and occasional Wednesday until 8pm. A full, clean driving licence and access to a car are required.