GP Reception Lead & Supervisor — EMIS & Patient Care

The Methodist Church in Britain; Poulton-le-Fylde; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

NHS pension

Training opportunities

Friendly working environment

Job summary

Queensway Medical Centre is seeking an experienced reception supervisor to manage day-to-day front-of-house operations and oversee the patient journey. You will supervise reception staff, oversee the EMIS appointment book, and coordinate clinic rotas while ensuring excellent customer care and professional standards.

Applicants should have supervisory experience in a busy GP practice, strong organisational and communication skills, and a calm approach to pressure.

Qualifications

• Experience working in a busy GP practice.
• Supervisory or management experience within a team.

Responsibilities

• Oversee the daily running of reception with smooth patient flow.
• Lead and support reception staff, including line management and rota coverage.
• Take lead responsibility for the EMIS appointment book and clinic templates.
• Set up and maintain clinical rotas and coordinate leave/urgent clinics.
• Handle complex patient queries and complaints as first point of escalation.
• Ensure professional, confidential patient interactions and high standards of care.
• Manage bookings, cancellations, scanning and messages between patients and clinicians.
• Monitor workloads and implement improvements.
• Ensure compliance with policies, GDPR and audits.

Skills

Organisational leadership

People management

Communication skills

Calm under pressure

EMIS knowledge

Patient experience

Tools

EMIS

Job description

Queensway Medical Centre is seeking an experienced reception supervisor to manage day-to-day front-of-house operations and oversee the patient journey. You will supervise reception staff, oversee the EMIS appointment book, and coordinate clinic rotas while ensuring excellent customer care and professional standards.

Applicants should have supervisory experience in a busy GP practice, strong organisational and communication skills, and a calm approach to pressure.