GP Practice Office Manager | Admin & Care Coordination

The Methodist Church in Britain; East Staffordshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

Stapenhill Medical Centre is seeking an Office Manager to oversee the practice office and lead its Administration and Reception teams. You will supervise staff, manage rotas on SystmOne, monitor DNAs, and maintain FP69 notifications and the safeguarding register.

The role focuses on keeping operations steady as the practice grows, with experience in supervising staff within a healthcare setting and working knowledge of SystmOne.

Qualifications

• Experience within a GP practice or similar healthcare environment.
• Experience supervising or managing staff.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Excellent organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Good IT skills.
• Works independently and uses initiative.

Responsibilities

• Oversee day-to-day running of the practice office and manage administrative workstreams to deadlines.
• Supervise Reception and Administration staff with guidance, performance monitoring and induction of new staff.
• Prepare and maintain rotas on SystmOne and cover staffing gaps.
• Maintain the safeguarding register and coordinate safeguarding meetings.
• Carry out DNA monitoring and support improvements to reduce DNAs.
• Maintain FP69 notifications and ensure patients are contacted to confirm address.
• Assist with developing, implementing and reviewing practice policies and maintaining CQC documentation.
• Produce management reports with SystmOne and support administration processes.
• Support staff training, attendance and annual leave.
• Liaise with external organisations and practice partners, and organise meetings and follow-up actions.

Skills

SystmOne proficiency

Organisational skills

Time management

Communication & interpersonal skills

Confidentiality and data handling

Independence and initiative

Staff supervision

Tools

SystmOne

Job description

Stapenhill Medical Centre is seeking an Office Manager to oversee the practice office and lead its Administration and Reception teams. You will supervise staff, manage rotas on SystmOne, monitor DNAs, and maintain FP69 notifications and the safeguarding register.

The role focuses on keeping operations steady as the practice grows, with experience in supervising staff within a healthcare setting and working knowledge of SystmOne.