GP Practice Medical Administrator

NHS Jobs; Nottingham; Presencial; GBP 21 000 - 26 000; Tempo integral

Resumo da oferta

The NHS Jobs in Nottingham is seeking an administrative assistant to support patient-facing and administrative duties in a GP or primary care setting. You will process correspondence, book appointments, handle queries, maintain electronic patient records and signpost patients to the right clinician, ensuring smooth service delivery.

Attention to detail, professionalism and empathy are essential as you communicate with patients, staff and external agencies while upholding data accuracy and coding

Qualificações

• Administrative experience in a healthcare setting preferred.
• Strong communication and organisational skills.
• Proficient data entry and record-keeping abilities.

Responsabilidades

• Process incoming and outgoing correspondence.
• Manage administrative queries from patients, staff and external bodies.
• Book, amend and cancel patient appointments.
• Process online consultations and requests.
• Answer calls and respond to patient inquiries professionally.
• Welcoming patients and visitors to the practice.
• Signpost patients to the appropriate clinician or service.
• Maintain accurate electronic patient records and data entry in coding systems.
• Handle urgent actions and direct them appropriately.

Descrição da oferta de emprego

The post holder will be responsible for a wide range of administrative and patient-facing duties, including:

• Processing incoming and outgoing correspondence.
• Managing administrative queries from patients, staff and external agencies.
• Booking, amending and cancelling patient appointments.
• Processing online consultations and requests.
• Answering telephone calls and responding to patient enquiries effectively and professionally.
• Welcoming patients and visitors to the practice.
• Signposting patients to the most appropriate clinician, healthcare professional or service based on their needs.
• Maintaining accurate electronic patient records and entering data using appropriate clinical coding systems.
• Processing urgent actions and ensuring they are directed appropriately.