GP Practice Manager

NHS; United Kingdom; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A community health center in the United Kingdom is seeking an experienced manager to lead its operational activities. In this pivotal role, you will collaboratively guide the practice in realizing its strategic objectives while ensuring that services are safe, effective, and accessible. You will work closely with GP partners and a dedicated team to create an environment where both staff and patients feel valued, offering the opportunity to make a meaningful impact in the community. Competitive salary and supportive structure are provided.

Benefits

Competitive salary

Opportunities for professional development

Real autonomy in decision-making

Qualifications

• Experience as a Practice Manager or Deputy in NHS General Practice is desirable.
• Strong understanding of GMS/PMS contracts and QOF is advantageous.
• Interest in service development and quality improvement is a plus.

Responsibilities

• Lead operational side of the practice and implement strategic objectives.
• Manage recruitment, induction, appraisals, and performance.
• Ensure compliance with NHS contractual requirements.
• Oversee appointment systems and ensure patient access.

Skills

Proven leadership and people management skills

Excellent communication

Strong IT skills

Confidence with finance

Organisational skills

Problem-solving skills

Education

Management qualification or equivalent experience

Tools

Multiple IT systems

Job description

Job Summary

We are looking for an experienced, values-driven manager to join us as a core member of our leadership team, working closely with the GP partners.

This is a pivotal role. You'll have the space and trust to lead the operational side of the practice, turn strategy into reality, and help shape how the practice develops in the years ahead.

When applying, please submit your CV and Cover Letter via NHS jobs.

If you have any questions about the role, or you would like an informal chat or meeting at any point in the application process, please contact Dr Tom Hendry, GP Partner, via email on [e-mail]

What We Offer

• A competitive salary reflecting the responsibility of the role
• Supportive, engaged GP partners who value collaboration
• Real autonomy to shape how the practice operates
• Opportunities for professional development
• A key leadership role in an independent, community-focused practice where your work genuinely matters

Main Duties of the Job

What the role is really like

You’ll be dealing with:

• Staff/HR queries and support needs
• Internal and external communications
• Patient access and service pressures
• Finance, compliance, and governance requirements
• New ideas, new challenges and the occasional curveball

You’ll need to use judgement, common sense, and our shared values to decide what matters most, what can wait, and how to resolve issues sensibly, safely, and kindly.

You’ll be busy but surrounded by a committed and hard-working team. You will genuinely have the freedom to make a difference: to how our practice runs, how our staff feel, and how our community experiences care.

This role might be for you if:

• You enjoy variety and don't mind handling lots of moving parts
• You're comfortable making decisions when there isn't a perfect answer
• You care deeply about person-centred care, not just targets and processes
• You believe empowering staff leads to better care for patients
• You're organised, calm under pressure and able to see the bigger picture
• You have excellent IT capabilities and can drive digital and technological innovation in the practice of
• You like working closely with clinicians and being part of a leadership team
• You're community-minded and value relationships over hierarchy
• You're curious, open to new ideas, and interested in improving how things are done

You don't need to know everything, but you do need good judgement, strong values and the confidence to lead with kindness and clarity.

About us

Our mission is to deliver person-focused care that is accessible, sustainable and deeply rooted in the needs of our community.

We are committed to empowering individuals to make informed decisions about their health by providing compassionate support and clear instructions.

Through a holistic and inclusive approach, we strive to promote well-being, respect individual values and build lasting relationships that support better health outcomes for all.

At Mosborough Health Centre, you will be a trusted leader, problem-solver, and collaborator. We're an independent, partner-led practice with over 7000 patients, which means decisions are made locally, relationships matter, and good ideas are listened to.

You’ll work with supportive GP partners who value openness, collaboration, and common sense. We trust our Practice Manager to lead, to challenge when needed, and to help us do things better, not just keep things ticking over.

Our team is close-knit, committed, and community focused. We care about our work and about each other.

We're also forward-looking. We embrace training, research, and new ways of working where they genuinely improve care and sustainability. You’ll have the freedom to innovate, improve systems, and shape how the practice develops, while staying grounded in what our patients and community actually need.

If you want a role where you can build relationships, make meaningful changes, and see the impact of your work every day, this is that place.

Details

Date posted: 06 February 2026

Pay scheme: Other

Salary: £45,000 to £55,000 a year dependent on experience

Contract: Permanent

Working pattern: Full-time, Flexible working, Home or remote working

Reference number: A1136-26-0000

Job locations:

• 34 Queen Street
• Mosborough
• Sheffield
• S20 5BQ

Job Responsibilities

Leadership & Strategy

• Working in partnership with the GP partners to deliver the practice’s mission, values, and strategic objectives
• Providing operational insight to support good decision-making
• Leading on implementing agreed changes and service developments
• Contributing to business planning and long‑term sustainability

Practice Operations

• Leading the day-to-day running of the practice
• Ensuring services are safe, effective, accessible, and person-centred
• Overseeing appointment systems, access, demand and capacity
• Ensuring compliance with NHS contractual requirements
• Monitoring performance and addressing issues proactively

People & Workforce

• Leading, supporting, and developing the whole practice team
• Managing recruitment, induction, appraisals, and performance
• Promoting staff wellbeing, engagement, and retention
• Empowering staff to be solution-focused and confident in their roles
• Managing difficult conversations fairly and constructively, with HR support
• Fostering a positive, inclusive culture aligned with our values

Finance & Contracts

• Managing practice finances, including PMS income, QOF, enhanced services, and additional income streams (including research)
• Budgeting, monitoring expenditure, and supporting financial planning
• Ensuring accurate and timely submissions and claims
• Liaising with accountants, payroll, and external advisors

Governance, Compliance & Risk

• Acting as the lead for:
  • CQC compliance and inspections
  • Information governance and GDPR
  • Health & safety, safeguarding, and employment law
• Maintaining policies, procedures, and risk registers
• Ensuring regulatory and contractual assurance

Digital, Innovation & Improvement

• Overseeing effective use of practice systems
• Supporting new NHS and digital programmes
• Leading service improvement and efficiency initiatives
• Using data, feedback, and learning to drive continuous improvement

External & Partnership Working

• Acting as the main operational contact with the PCN, ICB, and other stakeholders
• Representing the practice professionally at meetings
• Supporting PCN participation while protecting core practice priorities

What Success Looks Like

• A well‑run, resilient practice living its values
• A motivated, supported, and empowered teamStrong, open relationships with the GP partners
• Clear operational control and financial confidence
• A positive, person-centred and community-focused patient experience
• Strong regulatory assurance

Person Specification

Qualifications (Desirable)

• Management qualification (e.g. AMSPAR, ILM, CMI) or equivalent experience

Experience (Essential)

• Proven leadership and people management skills
• Confidence with finance, governance, and operational performance
• Excellent communication, organisation, and problem‑solving skills
• A leadership style that reflects partnership working and shared values
• Strong IT skills, with the ability to work across multiple systems, extract meaningful data, and play an active role in driving digital and technological innovation within the practice.

Experience (Desirable)

• Experience as a Practice Manager or Deputy Practice Manager in NHS General Practice or Primary Care Setting
• Strong understanding of GMS/PMS contracts, QOF, and enhanced services
• Experience working with or alongside a PCN
• Experience leading or supporting CQC inspections
• An interest in service development, quality improvement, training, or research

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Mosborough Health Centre

34 Queen Street

Mosborough

Sheffield

S20 5BQ

https://www.mosboroughhealthcentre.co.uk/