GP Out of Hours Administrative Support Officer

Cheshire and Wirral Partnership NHS Foundation Trust; Chester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading healthcare provider in Chester is seeking a part-time GP Out of Hours Administrative Support Officer. The role involves assisting the clinical team in administration tasks, handling enquiries, and supporting patient management in a busy environment. Candidates should possess an NVQ Level 2 in Administration or equivalent experience, along with knowledge of GP services. The position offers opportunities for professional development and requires previous experience in a clinical setting.

Benefits

Supportive working environment

Training opportunities

Qualifications

• NVQ Level 2 in Administration or equivalent, or relevant experience.
• Understanding of medical terminology.
• Experience working within a clinical NHS setting.

Responsibilities

• Answer the health professional phone line and add cases to SystmOne.
• Support clinical staff to ensure smooth running of the service.
• Handle telephone and face-to-face enquiries while maintaining confidentiality.

Skills

Understanding of GP Out of Hours service

Use of Microsoft Office

Team work and effective communication

Self-motivation

Education

NVQ Level 2 in Administration or equivalent

First aid training including CPR

Tools

SystmOne

Adastra

EMIS

Job description

GP Out of Hours Administrative Support Officer

The closing date is 04 January 2026

The post holder will assist in the provision of a GP Out of Hours Service to the patients of Western Cheshire by supporting the clinical team in an administration capacity.

Part time hours available as per shift pattern below – please contact Ellie Malam – [e-mail] with any queries.

Shifts (4‑week rotating rota)

• Week 1: Friday 1830‑2200 (3.5 hour shift)
• Week 2: Friday 1830‑2200 (3.5 hour shift)
• Week 3: Friday 1830‑2200 (3.5 hour shift)
• Week 4: Friday 1830‑2200 (3.5 hour shift)
• Week 4: Friday 2200‑0800 (9.5 hour shift)
• Week 4: Saturday 2200‑0800 (9.5 hour shift)

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.

Shortlisting for this vacancy is due to commence on 05/01/2026 and the proposed interview dates are 12/01/2026 or 14/01/2026.

Main duties of the job

1. Answer the health professional phone line and add cases to SystmOne (e.g. blood results, referrals, AVS calls).
2. Support clinical, non‑clinical staff and Service Users to ensure smooth running of the service.
3. Receive specimens from patients and record them on the audit trail for laboratory transfer.
4. Provide chaperone services as required.
5. Act professionally as the first point of contact with service users and staff, promoting good public relations.
6. Liaise with other OOH providers to transfer patients outside the Western Cheshire boundary in line with cross‑border agreements.
7. Attend staff meetings.
8. Follow special notes procedures to add alerts to patient records, ensuring communication between the service and other healthcare providers.
9. Handle telephone and face‑to‑face enquiries, concerns or comments; take messages and pass them on, maintaining confidentiality.
10. Contact the Physical Health On‑Call Tier 2 manager as required.
11. Follow the Business Continuity Plan in the event of a service failure to ensure continuous service delivery.

About us

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all‑age disability care, as well as the operation of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and provide services across Wirral, Cheshire, Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Our aim is to improve the lives of everyone in our communities through a compassionate, person‑centred approach. We are rated Outstanding for Caring by the Care Quality Commission, with a Good overall rating.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and Armed Forces Covenant Employer Recognition Scheme Gold Award holder, CWP is committed to inclusive recruitment and welcomes applications from people who have direct experience of accessing our services.

All new starters commence on a fixed start date each month, aligned with our Prepare to Care (P2C) induction programme. P2C offers up to 3 weeks of training to support you in meeting the induction and initial training requirements of the role.

Whether you are just starting your career or have existing skills you wish to apply in a new role, CWP offers opportunities to suit you.

Person Specification

Qualifications

• NVQ Level 2 in Administration or equivalent, or relevant experience.
• First aid training including CPR.

Knowledge and Expertise

• Understanding of GP Out of Hours service and unsociable hours working.
• Knowledge and use of Microsoft Office.
• Knowledge of the Data Protection Act.
• Ability to manage and prioritise workload.
• Team work and effective communication with people at all levels and across organisations.
• Self‑motivation and ability to work on own initiative.
• Previous experience using SystmOne, Adastra and/or EMIS.

Experience

• Understanding of medical terminology.
• Previous experience working within a clinical NHS setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a DS‑Barring Service check will be required for any applicant.

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

£24,465 a year pro rata – Unsociable working hours enhancement paid.

Applicants are advised to apply early; if a large number of applications are received we reserve the right to close the vacancy prior to the advertised date.