GP Front Desk & Patient Care Navigator

SSP; Salford; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Height General Practice in Salford is seeking a friendly Receptionist/Administrator to be the first point of contact for patients. You will manage appointments, handle enquiries, and provide high-quality administrative support.

Working within SSP Health, you will liaise with clinical and admin teams, maintain accurate records, ensure confidentiality, and help patients access services in the community. This role offers a busy, collaborative environment with opportunities to develop your

Qualifications

• Excellent communication and patient-facing skills.
• Organised and able to manage multiple tasks efficiently.
• Good IT and data entry abilities with attention to detail.
• Friendly, professional telephone demeanor with calm under pressure.

Responsibilities

• Handle telephone, face-to-face and electronic enquiries from patients.
• Book, amend and cancel appointments and recalls; manage home visits.
• Contact patients on behalf of the clinical team and assist access to services.
• Provide general administration: filing, scanning, data entry, and record keeping.
• Cover sickness/annual leave; support safeguarding and confidentiality requirements.
• Maintain accurate records and monitor practice performance against targets.

Skills

Communication

Organisational skills

IT skills

Telephone manner

Tools

MS Office

Job description

The Height General Practice in Salford is seeking a friendly Receptionist/Administrator to be the first point of contact for patients. You will manage appointments, handle enquiries, and provide high-quality administrative support.

Working within SSP Health, you will liaise with clinical and admin teams, maintain accurate records, ensure confidentiality, and help patients access services in the community. This role offers a busy, collaborative environment with opportunities to develop your