Care Navigator

SSP; Salford; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Height General Practice in Salford is seeking a friendly Receptionist/Administrator to be the first point of contact for patients. You will manage appointments, handle enquiries, and provide high-quality administrative support.

Working within SSP Health, you will liaise with clinical and admin teams, maintain accurate records, ensure confidentiality, and help patients access services in the community. This role offers a busy, collaborative environment with opportunities to develop your

Qualifications

• Excellent communication and patient-facing skills.
• Organised and able to manage multiple tasks efficiently.
• Good IT and data entry abilities with attention to detail.
• Friendly, professional telephone demeanor with calm under pressure.

Responsibilities

• Handle telephone, face-to-face and electronic enquiries from patients.
• Book, amend and cancel appointments and recalls; manage home visits.
• Contact patients on behalf of the clinical team and assist access to services.
• Provide general administration: filing, scanning, data entry, and record keeping.
• Cover sickness/annual leave; support safeguarding and confidentiality requirements.
• Maintain accurate records and monitor practice performance against targets.

Skills

Communication

Organisational skills

IT skills

Telephone manner

Tools

MS Office

Job description

We are looking to appoint a friendly, organised and compassionate Receptionist/Administrator to join our busy GP practice. As the first point of contact for patients, you will play an important role in providing a professional, welcoming and high-quality service.

You will arrange patient clinics and appointments, liaise with patients and clinical and administrative teams, and undertake general administrative duties. You will work within established practice policies and procedures to ensure enquiries and requests are dealt with efficiently, accurately and courteously.

Duties will include managing telephone, face-to-face and electronic enquiries, booking and amending appointments and home visits, contacting patients on behalf of the clinical team, and supporting patients to access practice and wider community services., General Administration: Respond to patient, colleague and healthcare provider enquiries by telephone, face-to-face and electronically. Process correspondence, filing, scanning, photocopying and data entry. Maintain accurate records, order supplies and provide general administrative support. Provide cover for sickness and annual leave and undertake reasonable additional duties when required.

Appointment Management: Book, amend and cancel appointments and recalls, ensuring accurate information is recorded. Manage home visit requests and assist with transport arrangements for housebound patients attending hospital appointments. Monitor appointment systems and report issues.

Medical Records: Prepare, retrieve and accurately file patient records. Ensure correspondence, reports and results are recorded in the correct record and maintained securely.

Consultation Rooms: Prepare, clean, restock and check rooms before and after clinical sessions, ensuring they are tidy and secure.

Confidentiality & Safety: Maintain patient confidentiality and comply with Data Protection, Caldicott and practice policies. Follow health and safety and infection control procedures, report hazards and incidents, use PPE appropriately and complete required training. Support safeguarding of children and adults at risk.

Equality & Diversity: Promote equality, dignity and respect for all patients, visitors and colleagues and ensure services are delivered fairly and without discrimination.

The successful candidate will have excellent communication and organisational skills, a good telephone manner and the ability to remain calm and professional in a busy environment. Good IT skills are essential for data entry, creating searches, maintaining accurate records and monitoring practice performance against national, local and internal targets.

Previous GP or NHS experience is desirable, but candidates with strong transferable skills and a commitment to excellent patient care are encouraged to apply.

The Height General Practice is a busy and friendly GP practice in Salford, providing high-quality, patient-centred healthcare to our local community. We are part of SSP Health and work as a supportive, professional and dedicated team to ensure our patients receive the best possible care.

Our team includes GPs, nurses, healthcare professionals, care navigators, care coordinator & GPA, all working closely together to provide an efficient and welcoming service. We have a positive team atmosphere where colleagues support one another, share knowledge and are encouraged to develop their skills.

Working at The Height General Practice offers the opportunity to make a real difference to patients and the wider community. We value teamwork, excellent patient care, communication and a strong work ethic. We also support staff development and provide opportunities to learn new skills and progress within the organisation.