Government Admin Officer — Backlog & Claims Support (Hybrid)

Brook Street; Nottingham; Hybrid; GBP 18,000 - 19,000; Full time

Job summary

Brook Street is seeking an Administration Officer in Nottingham at Loxley House to support a Government client by processing electronic correspondence and registering claims. The role is 37 hours per week (Mon-Fri, 9am-5pm), with hybrid working after initial office-based onboarding. Assignment runs until 31/03/2027 with potential extension.

You will handle data entry, filing, Outlook inbox management, and case documentation, ensuring accurate records and timely updates across systems.

Qualifications

• Strong communication and questions when needed.
• Accurate data entry and IT literacy.
• Detail-focused, process-led work with routine steps.
• Ability to manage own caseload effectively.
• Commitment to accuracy and compliance with standards.
• Professional, collaborative attitude with colleagues.

Responsibilities

• Support a backlog of incoming electronic correspondence and register claims.
• Add claims to a database and perform basic electronic filing.
• Monitor inboxes (Outlook) and respond as required.
• Download bankruptcy applications and orders from the electronic file.
• Check orders for accuracy and amend as needed.
• Issue initial notices and assist with case-related packs.
• Conduct initial desk-based searches using online sources.
• Handle general enquiries by phone, email, or letter.
• Update case details promptly on relevant systems.
• Upload correspondence and maintain case notes.
• Forward cases to the appropriate office and ensure timely filing.
• Support wider admin tasks as needed.

Skills

Clear communication

Data entry

Attention to detail

Caseload management

Professional conduct

IT skills

Tools

Outlook

Job description

Brook Street is seeking an Administration Officer in Nottingham at Loxley House to support a Government client by processing electronic correspondence and registering claims. The role is 37 hours per week (Mon-Fri, 9am-5pm), with hybrid working after initial office-based onboarding. Assignment runs until 31/03/2027 with potential extension.

You will handle data entry, filing, Outlook inbox management, and case documentation, ensuring accurate records and timely updates across systems.