Hybrid Admin Officer - Fast-Paced Customer Service

Brook Street; Manchester; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Brook Street is recruiting for an OFSTED Manchester Admin Officer in the Application, Regulation and Contact Team. The role is based in Manchester with hybrid working (3 days in the office) and a Monday to Friday, full-time schedule.

You will handle a high volume of digital and telephony enquiries, registrations, and responses with accuracy and care. You will work to strict regulatory frameworks, ensure data quality, and deliver excellent customer service to internal and external stakeholders

Qualifications

• Experience in high-volume customer service or administration.
• Strong written and verbal communication to handle enquiries and complaints.
• Ability to work under pressure with tight deadlines.
• Process-driven approach aligned with procedures and legislation.

Responsibilities

• Manage a busy mix of digital and telephony enquiries, including applications to register, updates to existing registrations, complaints and wider correspondence
• Carry out vacancy management checks to ensure details are correct, where work requires accurate verification using well-defined procedures
• Respond to queries and complaints clearly and appropriately, providing an outstanding customer experience for internal and external stakeholders
• Complete work to a high standard, in line with regulation and policy frameworks, safeguarding children and young people at all times
• Work towards and exceed agreed Key Performance Indicators (KPIs) in a target-focused team
• Use information systems to access, complete and record information accurately
• Take on feedback, identify opportunities to improve working practices, and support continuous improvement in your own performance

Skills

High-volume customer service

Communication skills

Prioritisation under pressure

Regulatory awareness

Job description

Brook Street is recruiting for an OFSTED Manchester Admin Officer in the Application, Regulation and Contact Team. The role is based in Manchester with hybrid working (3 days in the office) and a Monday to Friday, full-time schedule.

You will handle a high volume of digital and telephony enquiries, registrations, and responses with accuracy and care. You will work to strict regulatory frameworks, ensure data quality, and deliver excellent customer service to internal and external stakeholders