Golf Industry - Customer Agent

Foresight Sports Europe; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking company dedicated to revolutionizing the golf experience through innovative technology. As a Customer Support professional, you'll play a vital role in assisting customers with their inquiries and ensuring their satisfaction. This role is perfect for someone who is not only passionate about golf but also possesses a strong customer service orientation. You'll engage with clients through various communication channels, manage support tickets efficiently, and contribute to maintaining a top-notch simulation environment. If you thrive in a dynamic setting and love helping others, this position is made for you!

Qualifications

• Strong customer service skills and a passion for golf.
• Ability to communicate effectively over the phone.

Responsibilities

• Create and update support tickets from various communication channels.
• Administer SPAM tickets and loan fleet management.
• Check for software/hardware updates and communicate with the team.

Skills

Customer Service

Communication Skills

Organizational Skills

Passion for Golf

Technical Aptitude

Job description

Foresight Sports Europe is the exclusive distributor and support centre for the golf industry's leading trade and consumer technologies across the UK, Europe, Middle East, and Africa. Our Foresight Sports products range from the GC3, GCQuad, and GCHawk Launch Monitors to full immersion indoor golf simulators, coaching and fitting studios, and driving range solutions.

The opportunity

We currently have an exciting opportunity for a self-motivated, enthusiastic Customer Support professional. You need to be passionate about golf and technology.

Your key responsibilities

1. Support ticket creation from all telephone calls into the support department.
2. Support ticket updating from all emails sent into the support department (communication via phone to establish all relevant information).
3. Support ticket creation from webchat facility.
4. Support ticket follow-up (communication via phone) from Auto-Bot (Webchat) facility.
5. Support Ticket creation/update via TEAMs.
6. Administration of SPAM tickets from within support ticket system.
7. Administration of loan fleet whilst with customers (communication via phone for arrival/collection).
8. Responsible for daily check of any software/hardware updates across the Foresight range, communicating to the team, business, and VIP customers.
9. Assist with the maintenance of our Simulation/Demo environment.

Skills and attributes for success

• Passionate about golf
• Passionate about customer service
• Comfortable on the phone (as primary source of customer communication)
• Organised & Efficient
• Target driven