Customer Service Representative (French & Dutch)

Anicare Europe GmbH; London; Remote; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Representative in a fully remote role. This position offers flexible work arrangements and the chance to shape customer support policies. You will manage customer queries, resolve issues, and maintain a professional online presence. Ideal candidates are fluent in English, Dutch, and French, with strong communication skills and experience in customer support. Enjoy benefits like work-from-home options and a performance bonus while contributing to a growing organization that values personal and professional development.

Benefits

Work From Home

Paid Time Off

Training & Development

Performance Bonus

WeWork subscription for shared office space

Qualifications

• Experience in customer support with a focus on complaint resolution.
• Fluent in English, Dutch, and French with excellent communication skills.

Responsibilities

• Manage customer queries via email and support tickets.
• Resolve order-related issues like returns and refunds.
• Moderate social media comments for a positive online presence.

Skills

Customer support experience

Excellent written communication skills

High English proficiency

Native or near-native fluency in Dutch

Native or near-native fluency in French

Proficient with MS Office Suite

Familiar with video conferencing tools

Basic online marketing knowledge

Tools

Freshdesk

Intercom

Kayako

Zendesk

BrandBastion

Hootsuite

Agorapulse

Sprout Social

Job description

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We are looking for an experienced Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team. Our fully remote position offers flexible work arrangements, with an optional WeWork subscription for shared office space access.

In this role, you will actively help shape our customer support policies and procedures. As a growing company, we provide ample opportunities for personal growth, professional development and expanded responsibility.

• Manage customer queries via email and support tickets
• Moderate social media comments for a positive, professional online presence
• Resolve order-related problems, including returns, refunds, replacements, and disputes
• Address complaints on platforms such as Amazon, Klarna, and PayPal
• Monitor shipping performance and other key metrics
• Organize and maintain support policies and procedures
• Liaise with external partners like fulfillment centers, vendors, and third-party services
• Work closely with other team members
  
  
  

Requirements

• High English proficiency
• Native or near-native fluency in Dutch and French
• Excellent written communication skills
• Customer support experience, including complaint resolution
• Proficient with MS Office Suite, Google Docs, or similar applications
• Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet
• Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk
• Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus
• Basic online marketing and e-commerce knowledge
  
  
  

Please submit your Resume/CV in English

Benefits

• Work From Home
• Paid Time Off
• Training & Development
• Performance Bonus

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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