Global Technology Customer Success Lead (Hybrid/Remote)

adm-Indicia; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global technology company in London is seeking a Technology Customer Success Lead. This strategic role involves driving customer engagement and success across regions for a key global client, maximizing platform adoption, and enabling effective use of technology. Ideal candidates have proven SaaS experience and strong relationship-building skills. The role offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Proven experience in Sales, Client Services, Service Management, or Customer Success within SaaS.
• Strong to build and sustain relationships across large, complex global organizations.
• Hands-on technical understanding, including architecture, front-end, middleware, API, and backend technologies.

Responsibilities

• Build a customer success strategy that drives global adoption and spend.
• Maintain regular engagement with decision makers and users to identify challenges and growth opportunities.
• Measure client and user satisfaction to inform the product roadmap.

Skills

Sales experience

Client Services

Technical understanding

Problem-solving skills

Relationship-building skills

SaaS knowledge

Communication skills

Proactive approach

Job description

A global technology company in London is seeking a Technology Customer Success Lead. This strategic role involves driving customer engagement and success across regions for a key global client, maximizing platform adoption, and enabling effective use of technology. Ideal candidates have proven SaaS experience and strong relationship-building skills. The role offers a dynamic work environment and opportunities for professional growth.