Global Spanish-Speaking Customer Service Pro

TikTok; Greater London; Vor Ort; GBP 30.000 - 45.000; Vollzeit

Zusammenfassung

A leading social media company is looking for a Global Customer Service Representative to assist the Spanish community market. Your role will be crucial in managing customer inquiries, resolving issues, and collaborating with different teams to ensure a high quality of service. You must have a BA/BS degree, be fluent in Spanish and English, and have at least 2 years of experience in customer service. Join a dynamic team dedicated to creating innovative solutions and enhancing user experiences.

Qualifikationen

• Minimum of 2 years' experience in customer service environment.
• Able to handle escalated customer issues effectively.
• Proficient in Spanish for leading meetings and correspondence.

Aufgaben

• Manage customer inquiries via CRM and direct contact.
• Identify root causes of escalated issues and provide resolutions.
• Coordinate with teams to resolve customer issues.

Kenntnisse

Proficiency in Spanish

Proficiency in English

Customer service experience

Experience with live-streaming platforms

Proficient in Microsoft Word

Proficient in Microsoft Excel

Ausbildung

BA/BS degree or equivalent practical experience

Jobbeschreibung

A leading social media company is looking for a Global Customer Service Representative to assist the Spanish community market. Your role will be crucial in managing customer inquiries, resolving issues, and collaborating with different teams to ensure a high quality of service. You must have a BA/BS degree, be fluent in Spanish and English, and have at least 2 years of experience in customer service. Join a dynamic team dedicated to creating innovative solutions and enhancing user experiences.