Bilingual Customer Success & Operations Associate

Tab; Greater London; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Company pension plan

Company stock options

Additional vacation days (30)

Flexible working hours

Paid sick leave

Parental leave

Casual dress code

Company laptop

Free beverages and snacks

Team events

Job summary

Tab is expanding its London-based Customer Success team and seeks a Customer Success and Operations Associate. You will be the primary contact for customers, helping them achieve value from the platform while ensuring smooth day-to-day operations.

You’ll handle inquiries in English and Spanish, work on process improvements with AI, onboard new users, and support our growing user base across regional markets. This role emphasizes empathy, problem solving, and clear communication.

Qualifications

• Experience in customer-facing roles.
• Strong written and verbal communication in English and Spanish.
• Good organisation and communication.
• Attention to detail and ability to manage competing priorities.
• Curiosity and logical thinking.
• Empathy with diverse customers.

Responsibilities

• Manage inbound customer enquiries across multiple channels and resolve issues efficiently.
• Manage and improve operational workflows using AI and other tools to support a growing user base.
• Onboard new users and guide them through core product features, helping existing users get the most out of the platform.

Skills

Customer success

Bilingual EN/ES

Communication

Problem solving

Job description

Tab is expanding its London-based Customer Success team and seeks a Customer Success and Operations Associate. You will be the primary contact for customers, helping them achieve value from the platform while ensuring smooth day-to-day operations.

You’ll handle inquiries in English and Spanish, work on process improvements with AI, onboard new users, and support our growing user base across regional markets. This role emphasizes empathy, problem solving, and clear communication.