Bilingual Spanish-English Customer Care Specialist

Lifeplus; St. Neots; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Free Lifeplus products monthly

Performance-based bonus

Career progression programme

Access to Learning Management System

Life Assurance and Permanent Health Insurance

Flexible holiday options

Exclusive discounts and savings

Health Cash Plan

Employee Assistance Programme

Contributory pension scheme

Social events and celebrations

Eyecare support

Gym membership discounts

Recruitment Referral Scheme

Job summary

A customer care service provider in St. Neots seeks a Customer Care Administrator to enhance customer relations by resolving queries and processing orders. Candidates must be fluent in English and Spanish, skilled in communication, and adaptable to change. The role offers a 12-month fixed-term contract with a hybrid working model, including benefits such as performance bonuses, free product access, and health support. Join us to make a difference in customer experiences!

Qualifications

• Must be fluent in both oral and written English and Spanish.
• Knowledge of sales process and ordering systems is desirable but not essential.
• Excellent communication skills with both internal & external customers.
• Able to build good relationships at all levels with a positive and flexible approach.
• Able to solve problems, have initiative, and open to continuous improvement and learning.
• Must be positive, resilient, and adaptable to change.

Responsibilities

• Answer customer queries and process incoming requests via phone.
• Make outgoing calls to achieve satisfactory resolutions.
• Proactively develop relationships with new and existing customers.
• Participate in the ongoing development of Customer Care.
• Keep up to date with processes and product knowledge.

Skills

Fluent in English and Spanish

Excellent communication skills

Problem-solving abilities

Ability to build relationships

Adaptability to change

Tools

Puzzel ticket management software

Job description

A customer care service provider in St. Neots seeks a Customer Care Administrator to enhance customer relations by resolving queries and processing orders. Candidates must be fluent in English and Spanish, skilled in communication, and adaptable to change. The role offers a 12-month fixed-term contract with a hybrid working model, including benefits such as performance bonuses, free product access, and health support. Join us to make a difference in customer experiences!