Global Service Ops Leader (Hybrid/Remote) | 10% Bonus

Talentedge; Worthing; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work environment

Employee discounts

Extensive training

Wellness benefits

Rewards programme

Job summary

Talentedge seeks a Global Service Manager to lead service operations across a multi-brand portfolio from Worthing, UK. The role focuses on designing and standardising end-to-end processes and operating models to deliver excellent customer outcomes and lifecycle value.

You will drive a global network, spares strategy and reverse logistics, collaborating with brand teams, customer service, quality and engineering to ensure readiness for future growth.

Qualifications

• Proven leadership of global service operations.
• Experience building and developing high performing, geographically dispersed teams.
• Experience with SAP/ERP systems and analytics.
• Background in inventory, spare parts, and reverse logistics.
• Experience with change programs in a global matrixed org.

Responsibilities

• Lead global service operations across a multi-brand portfolio.
• Drive design, standardisation and optimisation of end-to-end processes.
• Oversee a global network and spares strategy for future growth.
• Collaborate with brand teams, customer service, quality and engineering to align operations.

Skills

Global service leadership

People management

Data-driven mindset

Stakeholder alignment

Change management

Customer focus

Education

Bachelor’s degree in business or related field

Advanced degree or certifications (supply chain/LEAN)

Tools

SAP / ERP systems

Power BI

Job description

Talentedge seeks a Global Service Manager to lead service operations across a multi-brand portfolio from Worthing, UK. The role focuses on designing and standardising end-to-end processes and operating models to deliver excellent customer outcomes and lifecycle value.

You will drive a global network, spares strategy and reverse logistics, collaborating with brand teams, customer service, quality and engineering to ensure readiness for future growth.