Global Operations & Customer Experience Leader

Stronger LTD.; Greater London; Hybrid; GBP 55,000 - 68,000; Full time

Job summary

Stronger is seeking a Global Operations & Customer Experience Director to shape and oversee logistics, service, and sales operations for rapid growth across regions. You will build scalable systems, mentor teams and collaborate with founders to drive world‑class experiences from quote to delivery.

You will lead sustainability initiatives, optimize end‑to‑end processes, and balance cost with quality while ensuring seamless cross‑functional execution in a remote‑friendly, travel‑heavy

Qualifications

• 7+ years in senior operations, logistics or supply‑chain leadership.
• Proven success scaling systems and teams internationally.
• Experience with ERP/CRM tools (Zoho, SAP, Unleashed or similar).
• Strong analytical and commercial acumen with data‑driven problem solving.
• Excellent written and verbal communication; capable of leading remote teams.

Responsibilities

• Develop and deliver a global operations roadmap across regions.
• Translate strategy into measurable OKRs and action plans.
• Lead supply chain, logistics and customer service across borders.
• Oversee CRM/ERP systems and drive dashboards for KPIs.
• Coordinate installations and project delivery worldwide.
• Champion sustainability and continuous improvement in operations.

Skills

Strategic leadership

Analytical skills

Communication skills

Problem solving

Remote team leadership

Tools

Zoho CRM

SAP

Unleashed ERP

Job description

Stronger is seeking a Global Operations & Customer Experience Director to shape and oversee logistics, service, and sales operations for rapid growth across regions. You will build scalable systems, mentor teams and collaborate with founders to drive world‑class experiences from quote to delivery.

You will lead sustainability initiatives, optimize end‑to‑end processes, and balance cost with quality while ensuring seamless cross‑functional execution in a remote‑friendly, travel‑heavy