Global Service Delivery Lead

Market 36; Braintree; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid Working

Enhanced Family leave & sick pay

30 days holiday

Regular employee events

Employee Assistance Programme

Job summary

Market 36 Recruitment is looking for a Global Service Manager based in Braintree, offering hybrid working options. The successful candidate will manage service delivery across multiple customer accounts, from onboarding to performance management.

They must excel in building robust customer relationships and possess strong organisational skills. Key responsibilities involve preparing quotes, managing account profitability, and leading customer service reviews.

Qualifications

• Experience in handling customer queries and escalations professionally.
• Ability to manage competing priorities across multiple accounts.
• Intermediate to advanced Excel skills required.
• Strong organisational skills and attention to detail.
• Commercial awareness when working with financial information.
• Knowledge of IT asset disposition industry is advantageous.

Responsibilities

• Provide pre-sales support on global opportunities.
• Prepare accurate quotations for existing customers.
• Manage new customer onboarding.
• Take responsibility for delivering services in line with agreements.
• Identify service issues early and resolve them.
• Lead customer service reviews and present updates.
• Act as the primary contact for customer queries.
• Monitor contract profitability and review reporting.
• Maintain account forecasts and records.
• Help prioritise work to meet customer deadlines.
• Manage changes to customer services and agreements.
• Support sales specialists with new business opportunities.

Skills

Customer management

Excel skills

Organisational skills

Commercial awareness

Collaborative work

Job description

Market 36 Recruitment is looking for a Global Service Manager based in Braintree, offering hybrid working options. The successful candidate will manage service delivery across multiple customer accounts, from onboarding to performance management.

They must excel in building robust customer relationships and possess strong organisational skills. Key responsibilities involve preparing quotes, managing account profitability, and leading customer service reviews.