Global Service & Spare Operations Leader

HARMAN; Worthing; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Employee product discounts

Hybrid work environment

Learning & development programs

Wellness benefits

Campus fitness center access

Inclusive culture and career growth

Job summary

HARMAN is seeking a Global Service Manager to lead end‑to‑end service and spares operations across a multi‑brand portfolio from Worthing, UK. You will drive standardisation, data‑driven decision making, and performance across a global network of partners, with a focus on cost efficiency and customer outcomes.

You will partner with product, engineering, and quality teams to embed serviceability and lifecycle value, while managing budgets and transformation initiatives to deliver scalable,

Qualifications

• Extensive experience leading global service operations and driving transformation.
• Proven ability to develop and coach geographically dispersed teams.
• Deep knowledge of inventory, spares, reverse logistics, and service cost-to-serve.

Responsibilities

• Lead the global strategy and execution of service and spares operations across a multi-brand portfolio.
• Define the service operations roadmap with scalable processes, systems, and operating models.
• Oversee a network of authorised service partners and manage spares strategy and reverse logistics.
• Own demand planning, inventory optimisation, fulfilment, repairs, and B-stock rework.
• Collaborate with Sales/eCommerce to maximise revenue from returned and refurbished stock.
• Maintain fiscal accountability for service operations, including budgeting and investments.
• Drive KPIs, data governance, and continuous improvement across global service ops.

Skills

Global service ops leadership

People leadership

SAP/ERP systems

Inventory management

Data analytics

Budget ownership

Stakeholder management

Education

Bachelor’s degree in business, Supply Chain, Engineering, or related field

Tools

SAP

Job description

HARMAN is seeking a Global Service Manager to lead end‑to‑end service and spares operations across a multi‑brand portfolio from Worthing, UK. You will drive standardisation, data‑driven decision making, and performance across a global network of partners, with a focus on cost efficiency and customer outcomes.

You will partner with product, engineering, and quality teams to embed serviceability and lifecycle value, while managing budgets and transformation initiatives to deliver scalable,