Global Service Delivery Leader – 24/7 Client Support

International SOS; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global health and security services provider in Greater London seeks an experienced leader for their medical operations team. You will oversee high-quality assistance services, ensuring efficiency and compliance with client needs. The ideal candidate has over 7 years of management experience in healthcare and must excel in communication and problem-solving. Additional benefits include private health cover, gym discounts, and a dynamic workplace environment.

Benefits

Private health and dental cover

Pension scheme

Gym discounts

Childcare vouchers

Qualifications

• 7+ years' experience in a management leadership capacity.
• Experience in Third-Party Administration (TPA) and medical network management.
• Excellent written and spoken English.

Responsibilities

• Provide leadership to the medical and operations team.
• Resolve client-related operational issues.
• Ensure efficient delivery of assistance services.

Skills

Leadership

Accountability

Interpersonal skills

Problem-solving

Communication (English)

Education

Bachelor's degree or equivalent

Tools

MS Office

CRM/Call Centre telephony systems

Job description

A global health and security services provider in Greater London seeks an experienced leader for their medical operations team. You will oversee high-quality assistance services, ensuring efficiency and compliance with client needs. The ideal candidate has over 7 years of management experience in healthcare and must excel in communication and problem-solving. Additional benefits include private health cover, gym discounts, and a dynamic workplace environment.