Global Security Control Room Operator

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Mitie Cleaning & Hygiene Services is seeking a LCC Controller to join its control room operations. You will monitor CCTV, access control and other protective systems, acting as the first line response to incidents and assisting in escalation and administration of procedures.

You will identify risks, maintain client relations, and support global offices while delivering excellent customer service and overseeing notifications and audits. Training and development opportunities are available.

Qualifications

• Skills for Security training and certification (essential).
• SIA license (essential).
• First Aid training and certification (essential).
• ACT Awareness certification (desirable).

Responsibilities

• Work as part of a shift team within a global command centre, monitoring CCTV, access control, global travel and other protective systems, and acting as the first line response to incidents, including their management and escalation.
• Identify and elevate risks, threats and other issues which could have an impact on the client's business.
• Undertake administration of all routine tasks and operational procedures during normal operations and emergency situations.
• Maintain contact with both the client and Mitie management in accordance with specific and routine instructions.
• Support EMEA and APAC offices in the management of their responsibilities where relevant, maintaining effective working relationships.
• Deliver exceptional customer service in response to all enquiries received by the control room.
• Monitor global events and incidents through social media, news sources and client applications, and oversee and action first alert and notification responses.
• Support the client in undertaking regular audits of all security and related systems.
• Undertake one-off projects relating to the Control Room as directed by the client.

Skills

Skills for Security trained

SIA licensed

First Aid trained

ACT Awareness certified

Job description

Mitie Cleaning & Hygiene Services is seeking a LCC Controller to join its control room operations. You will monitor CCTV, access control and other protective systems, acting as the first line response to incidents and assisting in escalation and administration of procedures.

You will identify risks, maintain client relations, and support global offices while delivering excellent customer service and overseeing notifications and audits. Training and development opportunities are available.