Controller

Mitie Group plc.; Churwell; On-site; GBP 24,000 - 30,000; Full time

Job summary

Mitie Group plc is seeking an organised Control Room Operator to join our security team. You will monitor CCTV, intruder and fire alarm panels, support daily operations, and ensure incidents are recorded accurately to outline risks.

The ideal candidate will understand Private Security Industry law, health and safety for the Private Security Operative, and emergency procedures. A valid CCTV license and a traceable 5-year education or work history with references are required.

Qualifications

• Must hold a valid CCTV license.
• 5-year verifiable education or work history with references.
• Experience in control room or security.
• Awareness of Private Security Industry law and health and safety.
• Ability to elevate incidents and respond to emergencies.

Responsibilities

• Monitor CCTV, intruder and fire alarm panels.
• Assist with daily operational requirements and ensure accurate incident recording.
• Elevate incidents and report Health and Safety concerns.
• Produce accurate reports to ensure alarms are addressed.

Skills

Control room experience

Security experience

Customer service

Emergency response

Report writing

Education

5-year verifiable education history

Tools

CCTV License

Job description

We are looking for an organised, efficient, and experienced Control Room Operator to join our security team for Mitie Business Services. You will be working within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels.

Your key responsibilities will include assisting with daily operational requirements - ensuring compliance and accurate recording of incidents to outline identified risks. As part of your role, you will be required to elevate incidents, report Health and Safety concerns, and respond to emergency situations also producing accurate reports to ensure alarms are efficiently responded to.

Our ideal candidate will have awareness of the law across, The Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, Technology and Systems in the Security environment and Emergency Procedures.

If you have prior control room or security experience, a passion for delivering excellent customer service and a desire to excel, Please note: You MUST hold a valid CCTV License and have a 5-year verifiable education or work history with references.